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For Companies At a Glance
- Tasks: Coordinate global travel logistics and craft bespoke itineraries for clients.
- Company: Join a dynamic team focused on delivering exceptional travel experiences for employees and VIP clients.
- Benefits: Enjoy a hybrid work environment with flexibility and opportunities for professional growth.
- Why this job: Be part of a fast-paced, service-oriented culture that values attention to detail and client satisfaction.
- Qualifications: 5+ years in corporate travel or luxury concierge services; expertise in GDS platforms required.
- Other info: Occasional travel may be needed for onsite event coordination.
The predicted salary is between 36000 - 60000 £ per year.
Concierge Corporate Travel Associate
Location: Hybrid | Department: Travel & Concierge Services | Type: Full-time
Are you passionate about curating seamless, high-touch travel experiences? Join as a Concierge Corporate Travel Associate and become a trusted partner in delivering exceptional global travel for our employees and VIP clients. If you thrive in a fast-paced, service-focused environment and love managing the details behind unforgettable journeys, we want to hear from you.
Role Overview
As a key member of our concierge travel team, you’ll coordinate complex travel logistics, craft curated itineraries, and ensure an exceptional client experience from booking to return. This hybrid role demands excellent organisational skills, deep industry knowledge, and a high level of discretion and professionalism.
Key Responsibilities
- Travel Coordination & Itinerary Planning
- Organise global travel including flights, accommodation, and ground transport.
- Design bespoke itineraries incorporating dining, activities, and unique experiences.
- Consult with travellers to gather preferences and provide tailored options.
- Ensure all bookings align with policies and budget guidelines.
- Client & Customer Service
- Deliver warm, proactive service with a high level of professionalism.
- Provide end-to-end support throughout the entire travel journey.
- Maintain consistent and responsive communication across channels (email, phone, video, in-person).
- Foster strong relationships with stakeholders, vendors, and suppliers.
- Problem Solving & Compliance
- Respond quickly to disruptions such as cancellations or emergencies.
- Stay informed on travel trends, new openings, and emerging destinations.
- Ensure compliance with industry standards, company policies, and pharma regulations.
- Operational & Administrative Support
- Track travel expenses and maintain accurate records.
- Update and manage a curated database of venues and suppliers.
- Work autonomously, showing initiative and accountability.
- Represent the brand confidently in internal and external interactions.
What You’ll Bring
Required:
- 5+ years in corporate travel or luxury concierge services.
- Expertise in GDS platforms (Sabre, Amadeus, Travelport/Galileo).
- Exceptional communication, customer service, and IT skills.
- Advanced proficiency in English (additional languages a plus).
- Flexibility in hours and travel, based on client needs and events.
Preferred:
- Experience in Meetings & Events (M&E).
- Knowledge of pharmaceutical compliance in travel.
- Proficiency in booking tools like Concur.
- Background in VIP or luxury concierge services.
This role may require occasional travel for onsite event coordination. Flexibility, autonomy, and a keen eye for detail will be key to your success.
Contact Detail:
BioTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Associate
✨Tip Number 1
Network with professionals in the travel and concierge industry. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in corporate travel and luxury concierge services. Being knowledgeable about current industry standards will help you stand out during interviews and discussions.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've handled travel disruptions or client emergencies in the past. This will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research StudySmarter's values and culture. Tailor your conversations to reflect how your experience aligns with our mission, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace Travel Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate travel or luxury concierge services. Emphasise your expertise with GDS platforms and any specific achievements that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully managed complex travel logistics or provided exceptional client experiences in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills, IT proficiency, and any additional languages you speak. These are crucial for the role and will set you apart from other candidates.
Showcase Problem-Solving Abilities: Include examples in your application that demonstrate your ability to handle disruptions or emergencies in travel. This could be a situation where you successfully resolved a last-minute cancellation or adapted an itinerary on short notice.
How to prepare for a job interview at BioTalent
✨Showcase Your Travel Expertise
Make sure to highlight your experience in corporate travel or luxury concierge services. Be prepared to discuss specific examples of how you've successfully coordinated complex travel logistics and crafted bespoke itineraries.
✨Demonstrate Exceptional Communication Skills
Since this role requires maintaining consistent communication with clients and stakeholders, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you’ve provided proactive service and built strong relationships.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that assess your ability to handle disruptions like cancellations or emergencies. Think of instances where you had to think on your feet and resolve issues quickly while maintaining professionalism.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest travel trends, new openings, and emerging destinations. Showing your knowledge during the interview will demonstrate your passion for the industry and your commitment to providing exceptional client experiences.
