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- Tasks: Provide top-notch IT support via phone and email while ensuring customer satisfaction.
- Company: Join a thriving company focused on growth and exceptional customer service.
- Benefits: Enjoy a supportive culture, training opportunities, and clear paths for career progression.
- Why this job: Perfect for those wanting to develop skills in a dynamic environment with a person-centred approach.
- Qualifications: Experience in 1st/2nd line support and knowledge of Office 365 and networking essentials required.
- Other info: Applicants must be based in the UK; certifications are a plus!
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach. If you are looking to join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements Experience in a 1st / 2nd line support capacity – telephone, email etc. Office 365 / Azure Active Directory Exchange Networking – DNS, Firewalls, Routers Customer focused Desired Skills Certifications – MCITP, CompTIA, Network+ Experience in an MSP environment Telco exposure The company offer a great company culture, paired with training and opportunities for progression. Please apply to this advert or email your CV to Applicants must be based in the UK. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Advisor
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Azure Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Since this role requires strong communication via email and phone, practice articulating technical concepts in a clear and friendly manner.
✨Tip Number 3
If you have any relevant certifications like MCITP or CompTIA, be prepared to discuss how they have helped you in previous roles. This can set you apart from other candidates and show your commitment to professional development.
✨Tip Number 4
Research the company culture and values before your interview. Understanding their approach to customer service and team dynamics can help you tailor your responses and show that you’re a great fit for their environment.
We think you need these skills to ace 2nd Line IT Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. Emphasise your skills with Office 365, Azure Active Directory, and networking knowledge, as these are essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your person-centred approach. Mention specific examples of how you've successfully supported customers in previous roles.
Highlight Relevant Certifications: If you have certifications like MCITP, CompTIA, or Network+, be sure to include them prominently in your application. These qualifications can set you apart from other candidates.
Show Enthusiasm for Growth: Express your desire to grow and develop your skills within the company. Mention how you align with their values and culture, and your eagerness to contribute to their Managed Services offerings.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365, Azure Active Directory, and networking concepts like DNS and firewalls. Highlight specific examples from your previous roles where you successfully resolved technical issues.
✨Demonstrate Customer Service Excellence
Since the company values high levels of customer service, be ready to share instances where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Effectively
As a 2nd Line IT Support Advisor, strong communication skills are essential. Practice articulating your thoughts clearly, whether discussing technical details or explaining solutions to non-technical users.
✨Express Your Desire for Growth
The company is looking for candidates who want to develop their skills and build a long-term career. Be sure to express your enthusiasm for learning and how you see yourself growing within the organisation.
