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- Tasks: Support IT systems, manage tickets, and perform hardware repairs in a dynamic environment.
- Company: Join a leading organisation in Woolwich, London, known for its innovative tech solutions.
- Benefits: Enjoy competitive pay of £18.87 per hour and gain valuable experience in the IT sector.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills in a supportive team.
- Qualifications: SC clearance required; experience with Windows support and customer service is essential.
- Other info: This is a contract role offering flexibility and the chance to work on exciting projects.
We are recruiting for an SC Cleared IT Engineer on contract for a leading organisation based in Woolwich, London. SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential.
- Deployment skills
- Windows 7/10/11
- Helpdesk, deskside support
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes)
- Ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract
- Locker replenishments where appropriate as per contract
- Highlight potential issues with service/potential service improvements to their Team Leader
Contact Detail:
Click Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared IT Engineer - Woolwich, London - £18.87 per hour umbrella - CONTRACT
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 7/10/11. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles. Since this position requires strong communication skills, be prepared to share examples of how you've effectively managed client interactions and resolved issues.
✨Tip Number 3
Showcase your ability to manage time effectively. Prepare to discuss how you prioritise tasks and handle multiple responsibilities, especially in a helpdesk or support environment, as this is crucial for the role.
✨Tip Number 4
Research the company and its service level agreements (SLAs). Understanding their expectations can help you suggest potential service improvements during your interview, demonstrating your proactive nature and commitment to excellence.
We think you need these skills to ace SC Cleared IT Engineer - Woolwich, London - £18.87 per hour umbrella - CONTRACT
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the SC Cleared IT Engineer position. Highlight key skills such as customer-facing abilities, time management, and proactivity in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in IT support, particularly with Windows operating systems and helpdesk management. Use specific examples that demonstrate your ability to manage queues and perform hardware repairs.
Craft a Strong Cover Letter: Write a cover letter that addresses the essential skills mentioned in the job description. Emphasise your SC clearance, customer service experience, and any relevant achievements that showcase your proactive nature.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Click
✨Showcase Your SC Clearance
Make sure to highlight your SC clearance during the interview. This is a crucial requirement for the role, so be prepared to discuss how you obtained it and any relevant experiences that demonstrate your reliability and trustworthiness.
✨Demonstrate Technical Proficiency
Be ready to talk about your experience with Windows 7/10/11 and any helpdesk or deskside support you've provided. Prepare examples of how you've managed queue tickets and maintained service levels in previous roles.
✨Emphasise Proactive Problem-Solving
Since a proactive nature is essential for this role, come equipped with examples of how you've identified potential issues and implemented improvements in past positions. This will show your ability to think ahead and enhance service delivery.
✨Discuss Asset Management Experience
Talk about your experience with stock management and asset tracking. Be specific about how you've handled kit in/out processes and managed disposals, as these are key responsibilities in the job description.
