Night Front Desk Supervisor

When you join the Sheraton family, you become a member of its global community. We have been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you are a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'.

We are hiring for a Night Front Desk Supervisor at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work. Benefits for your lifestyle:

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates.
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning, experienced hospitality professionals.
• Discounted room nights & food and beverage - because your well-being means so much.
• Complimentary laundry, free meals on duty.
• Access to fabulous and flexible benefits to help you in and out of work.
• Eligible for Service Charge.

Key Responsibilities:

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Set up accurate accounts for each guest upon check-in.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Safety and Security:

• Follow property specific procedures for handling emergency situations.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Maintain awareness of undesirable persons on property premises.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Guest Relations:

• Actively listen and respond positively to guest questions, concerns, and requests.
• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting.
• Thank guests with genuine appreciation and provide a fond farewell.
• Anticipate guests' service needs.
• Provide assistance to individuals with disabilities.

Assists Management:

• Assist management in screening resumes, conducting interviews and selecting new hourly hires.
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Assist management in preparing and conducting performance reviews of hourly employees.
• Encourage and motivate employees to perform their best.

Cash Handling:

• Balance and drop receipts according to Accounting specifications.
• Count bank at the beginning of shift to ensure that amounts are correct.
• Process all payment types such as room charges, cash, checks, debit, or credit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.