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- Tasks: Provide service, maintenance, and installation for medical equipment in hospitals and clinics.
- Company: Join a leading company in the medical device industry, dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a dynamic team that values innovation and quality in healthcare.
- Qualifications: HNC/HND in Electronics or Electrical Engineering and field service experience required.
- Other info: Full UK driver's license and excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly experienced Field Service Engineer from the medical equipment or medical instrument industry. Working with the customer service team, you will provide service, maintenance and installation services to a range of clients including hospitals and clinics.
Responsibilities:
- Perform servicing, maintenance, installation and upgrading for medical equipment.
- Maintenance of test equipment and tools.
- Ensure customer satisfaction and contractual terms/ SLA are met.
- Effectively communicate with customers and colleagues.
- Escalate issues when needed.
- Adhere to relevant codes of conduct, safety, quality and regulatory requirements.
- Ensure that all administrative tasks are completed on time and to an acceptable standard.
- Attend product training sessions.
- Ensure the timely processing of parts.
Requirements:
- HNC/HND in Electronics or Electrical Engineering.
- Field service experience from the medical industry (electrical equipment).
- Excellent IT skills (MS Office and an understanding of networks).
- Excellent communication skills.
- Full UK driver’s license.
Field Services Engineer (City of London) employer: Kinetica
Contact Detail:
Kinetica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer (City of London)
✨Tip Number 1
Familiarise yourself with the latest medical equipment and technologies. Being knowledgeable about the specific devices you'll be working with can set you apart during interviews and show your commitment to the field.
✨Tip Number 2
Network with professionals in the medical device industry. Attend relevant conferences or workshops, and connect with people on platforms like LinkedIn. This can help you learn about job openings and gain insights into the company culture.
✨Tip Number 3
Prepare for technical questions related to field service engineering. Brush up on your knowledge of electronics and electrical engineering principles, as well as troubleshooting techniques specific to medical devices.
✨Tip Number 4
Demonstrate your customer service skills during the interview process. Since this role involves direct interaction with clients, showcasing your ability to communicate effectively and resolve issues will be crucial.
We think you need these skills to ace Field Services Engineer (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the medical equipment or instrument industry. Emphasise any relevant field service experience, particularly in servicing, maintenance, and installation of medical devices.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about working as a Field Service Engineer. Mention specific experiences that demonstrate your ability to meet customer satisfaction and adhere to safety and regulatory requirements.
Highlight Technical Skills: Clearly outline your technical skills, especially your HNC/HND in Electronics or Electrical Engineering. Include your proficiency with IT tools like MS Office and any experience with networks, as these are crucial for the role.
Showcase Communication Abilities: Since effective communication is key in this role, provide examples in your application that demonstrate your ability to communicate with customers and colleagues. This could include past experiences where you successfully resolved issues or escalated concerns.
How to prepare for a job interview at Kinetica
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with medical equipment and any specific technologies you've worked with. Highlight your HNC/HND in Electronics or Electrical Engineering and how it applies to the role.
✨Demonstrate Customer Service Skills
Since the role involves working closely with clients, share examples of how you've ensured customer satisfaction in previous positions. Emphasise your ability to communicate effectively and resolve issues promptly.
✨Familiarise Yourself with Regulatory Standards
Understand the relevant codes of conduct and safety regulations in the medical field. Be ready to discuss how you adhere to these standards in your work, as this will show your commitment to quality and compliance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of scenarios where you've had to escalate issues or manage tight deadlines, and be ready to explain your thought process and actions.
