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- Tasks: Join our team to implement client projects and support software delivery.
- Company: Market Dojo is a fast-growing company creating innovative web applications for procurement professionals.
- Benefits: Enjoy up to £4,000 performance bonus, healthcare, extra holiday, and professional development budget.
- Why this job: This role offers a supportive environment and the chance to help clients succeed with our solutions.
- Qualifications: 1-2 years in Customer Success or Software Implementation; SaaS knowledge is a plus.
- Other info: Work hybrid/remote with a dynamic team and enjoy fun team activities.
The predicted salary is between 24000 - 36000 £ per year.
SUPER OPPORTUNITY – Up to £30,000 basic + Perf. Bonus + Outstanding Benefits + Hybrid/Remote
Full time (Monday – Friday 08:45 to 17:00)
Join our Professional Services team implementing new client projects on time, on budget, and supporting seamless delivery of our software solutions.
This role would suit you if you\’re early in your career, or perhaps more experienced but now prefer a more supportive role.
Excellent attention to detail with a strong work ethic, if you\’re a self-motivated professional with a passion for helping clients achieve successful implementation, we would like you to join our team of high achievers.
Benefits include:
- Up to £4,000 annual performance bonus
- Healthcare and dental scheme (after successful probation)
- Pension scheme
- An additional day’s holiday for your birthday and, after 2 years an additional 2 days’ holiday
- Individual professional development budget
- Discretionary benefits include quarterly team away-days, shopping voichers, monthly breakfast club and more
- Free on-site parking
Working alongside our Senior Professional Services Manager, your responsibilities will include:
- Learning our products thoroughly to set up clients correctly
- Interpreting client needs and map these to our specific features
- Contributing to the development and execution of client project plans, timelines and deliverables, supporting long-term client relationships
- Participating in client meetings, workshops and training
- Creating and improving training materials and use screen sharing and communication technologies to train clients
- Adhering to project deadlines and budgets, raising potential issues
- Creating reports using PowerBI and Excel
About You
- Minimum 1 – 2 years\’ prior experience in a comparable role in Customer Success / Software Implementation / Professional Services / Solution Consulting
- Knowledge of SaaS solutions or cloud technologies is an advantage
- Basic understanding of project management principles
- Analytical, organised, with strong problem-solving skills
- Able to create and improve training materials and use screen sharing and communication technologies to train clients
- Able to create reports using PowerBI and Excel
- Able to work independently and in a team and build strong relationships
- Consultative with excellent verbal/written communication skills
- Own a car with a clean and valid driving licence
- Eligible to work in the UK
- Fluency in English is a must, whilst other languages are welcomed
About Us
Market Dojo is a dynamic and rapidly growing entrepreneurial company. We develop and sell innovative web applications to procurement professionals all over the world including those from Liverpool Football Club, PaddyPower, Fiat Chrysler, G4S and AkzoNobel.
Our success in taking procurement and finance to another level has led Market Dojo to be recently acquired by Esker, S.A., a recognised global leader in helping organisations eliminate manual processes with AI and Automation. This acquisition will give us a global footprint and additional investment to expand our offerings around the world.
Our products regularly help businesses save an average of 16% on their procurement activities within a matter of weeks, creating a brand and product that our clients love. See the 5* reviews for yourself on Capterra. If you’d like to know what our employees think of us, take a look at their reviews on Glassdoor.com.
Our four key ideologies: being collaborative, transparent, agile and having fun.
We are an equal opportunities employer that relies on diversity and equality to achieve our goals.
Market Dojo | Professional Services Manager employer: Market Dojo
Contact Detail:
Market Dojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Dojo | Professional Services Manager
✨Tip Number 1
Familiarize yourself with our software solutions and the specific needs of our clients. Understanding how to interpret client requirements and map them to our features will set you apart during the interview process.
✨Tip Number 2
Highlight any experience you have with SaaS solutions or cloud technologies. Even if your background is in a different area, showing a willingness to learn about these technologies can demonstrate your adaptability and eagerness to grow.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've successfully managed projects or client relationships in the past. This will showcase your analytical abilities and organizational skills, which are crucial for this role.
✨Tip Number 4
Since communication is key in this position, practice articulating your thoughts clearly and concisely. Being able to convey complex information in an understandable way will be essential when training clients and creating reports.
We think you need these skills to ace Market Dojo | Professional Services Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Professional Services Manager position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any prior experience in Customer Success, Software Implementation, or Professional Services. Use specific examples to demonstrate your analytical and problem-solving skills.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, make sure to highlight any relevant experiences where you successfully communicated with clients or created training materials.
Tailor Your Application: Customize your CV and cover letter to reflect the values and ideologies of Market Dojo, such as collaboration, transparency, and agility. This will show that you align with their company culture.
How to prepare for a job interview at Market Dojo
✨Understand the Company and Its Products
Before your interview, take the time to thoroughly research Market Dojo and its software solutions. Familiarize yourself with their products and how they help clients in procurement. This knowledge will demonstrate your genuine interest in the company and your readiness to contribute.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples from your past experiences where you successfully solved problems or improved processes. Highlight your analytical skills and how they can benefit client implementations, as this role requires strong problem-solving abilities.
✨Prepare for Client Interaction Scenarios
Since the role involves participating in client meetings and training, think of scenarios where you had to communicate complex information clearly. Practice explaining technical concepts in simple terms, as effective communication is key to building strong client relationships.
✨Demonstrate Your Teamwork and Independence
The job requires both independent work and collaboration with a team. Be ready to share examples of how you've successfully worked in teams as well as instances where you took initiative on your own. This will show that you can thrive in both environments.
