At a Glance
- Tasks: Support workplace IT technologies, manage installations, and troubleshoot issues.
- Company: SEFE is a leading international energy company focused on securing gas supply and driving decarbonisation.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and comprehensive wellness benefits.
- Why this job: Join a passionate team making a real impact in the energy transition and shaping a sustainable future.
- Qualifications: Experience in IT operations, knowledge of ITIL standards, and relevant certifications required.
- Other info: Be part of a diverse and inclusive environment that values your contributions.
The predicted salary is between 28800 - 43200 £ per year.
The Workplace Analyst is responsible for ensuring the efficient operation of workplace IT technologies by providing end-user support. IN SHORT The Workplace Analyst is responsible for ensuring the efficient operation of workplace IT technologies by providing end-user support, managing hardware and software installations, and performing troubleshooting and maintenance. They work with Apps Teams and Infra Teams to resolve end-user issues and ensure all workplace devices and systems function optimally to support business operations. WHAT YOU WILL DO Incident and Problem Management: Resolve incidents and service requests related to workplace technologies within established SLAs. Service Request Management: Process end-user service requests related to workplace services, including software installations, equipment setup, access permissions, and other support needs. Workplace Equipment & Environment Support: Support the installation, configuration, routine health checks, and decommissioning of workplace IT devices (desktop, laptop, phones, meeting room equipment, video conferencing, printers, etc.). Incident & Problem Analysis: Analyse recurring incidents or issues, conducting root cause analysis to identify underlying problems related to workplace services. Vendor & Service Desk Collaboration: Work with vendors and other IT teams, including Apps Teams and Infra Teams, to ensure the effective delivery of workplace services, monitor performance, and address any service-related issues. User Experience Improvement: Gather feedback from employees to identify areas for improvement in workplace technology. WHAT YOU WILL BRING Professional Experience Broad exposure to IT operations and services, with experience in multiple IT functions (e.g., Architecture, Application Delivery, Project Management, Service Management, Database Management). Strong interpersonal and collaboration skills with internal and external stakeholders. Skills and Competencies Knowledge of ISO 20000 and ISO 27001, ITIL standards. ITIL, Comp TIA A+, Microsoft Certified: Modern Desktop Administrator or relevant certifications. ABOUT US Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future. SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany. Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future. Securing energy – now and for the future. OUR BENEFITS We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution. In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model. bonus earning potential non-contributory pension with 10% employer contribution 25 days holiday plus bank holidays and volunteering days buy / sell holidays life assurance medical and dental insurance (family cover) range of optional flexible benefits We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning. Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow. #J-18808-Ljbffr
Workplace Analyst employer: SEFE Energy GmbH
Contact Detail:
SEFE Energy GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Analyst
✨Tip Number 1
Familiarise yourself with ITIL standards and frameworks, as they are crucial for the Workplace Analyst role. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and specific challenges faced in the role, which can be invaluable during your discussions with us.
✨Tip Number 3
Prepare to discuss your experience with incident and problem management. Be ready to share specific examples of how you've resolved technical issues in the past, as this will showcase your practical skills and ability to handle workplace technologies effectively.
✨Tip Number 4
Highlight any relevant certifications, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, during your conversations. These credentials can set you apart from other candidates and show that you have the necessary technical knowledge for the role.
We think you need these skills to ace Workplace Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Workplace Analyst. Familiarise yourself with incident management, service request processing, and user experience improvement to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your professional experience in IT operations and services. Mention any specific roles or projects where you've managed hardware and software installations or provided end-user support.
Showcase Your Skills: List relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator. Highlight your knowledge of ISO standards and how they relate to workplace technologies to demonstrate your expertise.
Tailor Your Application: Customise your cover letter to reflect your understanding of SEFE's mission and values. Explain how your skills and experiences align with their goals in securing energy supply and contributing to a sustainable future.
How to prepare for a job interview at SEFE Energy GmbH
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Workplace Analyst. Familiarise yourself with incident and problem management, service request management, and user experience improvement. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT operations and services. Highlight any relevant certifications like ITIL or CompTIA A+, and be ready to provide examples of how you've successfully managed hardware and software installations in previous roles.
✨Emphasise Collaboration
Since the role involves working with various teams, emphasise your interpersonal and collaboration skills. Share specific examples of how you've worked with vendors or other IT teams to resolve issues and improve workplace technology.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to analyse recurring incidents or conduct root cause analysis, and be ready to explain your thought process and the outcomes.