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- Tasks: Join us as a Digital Operations Support Apprentice and gain hands-on experience in digital operations.
- Company: McCrae Training is revolutionising training and education for the future.
- Benefits: Enjoy annual salary reviews, a pension scheme, and career progression opportunities.
- Why this job: This role offers a chance to learn, grow, and make an impact in a dynamic environment.
- Qualifications: We're looking for confident communicators with strong IT skills and a willingness to learn.
- Other info: Complete your apprenticeship with a nationally recognised qualification and dedicated support.
The predicted salary is between 14000 - 16000 £ per year.
About us: Are you ready to launch your digital career with a company that\’s shaping the future of training and education? At McCrae Training, we\’re looking for a bright, motivated individual to join our dynamic team as a Digital Operations Support Apprentice. This is your chance to gain hands-on experience in the fast-moving world of digital operations while working towards a nationally recognized qualification! You will be invigilating training courses, using SQA Connect and SQA Solar to manage qualifications and view candidate registration, along with the online assessment delivery platform. Main Responsibilities: Provide 1st line support for the Operations Team. Support sales, delivery staff, and learners collaboratively. Respond to and resolve support tickets, escalating when necessary. Become the business systems expert for task management and report creation. Utilize Dante CRM to manage delegate information, supporting a data-driven approach to learner management. Communicate effectively with internal teams and external stakeholders via Microsoft Outlook. Use Microsoft SharePoint to access, share, and co-edit documents securely. Maintain Dante digital records and workflows in compliance with organizational standards. Use XAMS for e-assessments. Utilize CITB systems (CITB ITC and CITB SSP) for courses and online testing. Desired Skills and Attributes: Confident, outgoing, and professional with excellent communication skills. High attention to detail, with strong organizational and time management skills. Ability to work independently, using initiative in a fast-paced environment. Strong IT skills, particularly in Microsoft Office, with the ability to present information clearly. Committed to completing tasks accurately and on time. Experience following company, client, and awarding body specifications. Willingness to learn and contribute to continuous improvement. Hours of Work: 35 hours per week, Monday to Friday, 9am – 4:30pm. Salary: To be confirmed upon interview, ranging from £14,000 to £16,000 per annum. Benefits: Annual performance and salary reviews Company pension scheme Staff benefits scheme Career progression opportunities Staff training and development programs Future Prospects: 90% of QA apprentices secure permanent employment after completing their apprenticeship, which is 20% higher than the national average. Important Information: This vocational apprenticeship supports your specific job role. You will be fully supported by a dedicated QA skills coach and your mentor at work, who will help you develop the necessary skills, pass assessments, and provide one-to-one support. The program is designed to close skills gaps with immersive training, ensuring what you learn is applicable to your role. Upon completion, you\’ll receive a nationally recognized qualification at SCQF Level 6 . If you\’re interested in starting your career and earning a work-based qualification, APPLY NOW! Key Skills: Foreign Office, Analysis, Banking Operations, Corporate Finance, Manual Testing Employment Type: Trainee Experience: Years Vacancy: 1 Yearly Salary: £14,000 – £16,000 #J-18808-Ljbffr
Digital Operations Support Apprentice. Job in Glasgow Education & Training Jobs employer: QA Apprenticeships
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations Support Apprentice. Job in Glasgow Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as SQA Connect, Dante CRM, and Microsoft SharePoint. Having a basic understanding of these platforms will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in providing support or working in a team environment. Be prepared to discuss specific examples during your interview that demonstrate your ability to communicate effectively and resolve issues.
✨Tip Number 3
Showcase your organisational skills by preparing questions about the role and the company. This not only demonstrates your interest but also gives you a chance to assess if the position aligns with your career goals.
✨Tip Number 4
Research McCrae Training and their approach to digital operations. Understanding their mission and values can help you tailor your conversation and show that you're genuinely interested in contributing to their team.
We think you need these skills to ace Digital Operations Support Apprentice. Job in Glasgow Education & Training Jobs
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Digital Operations Support Apprentice position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant experience, skills, and education. Emphasise your IT skills, attention to detail, and any previous experience in customer support or digital operations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of McCrae Training that attract you and explain how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at QA Apprenticeships
✨Show Your Enthusiasm for Digital Operations
Make sure to express your excitement about starting a career in digital operations. Companies like McCrae Training value motivated individuals who are eager to learn and grow within the field.
✨Demonstrate Your IT Skills
Be prepared to discuss your proficiency with Microsoft Office and any other relevant software. Highlight specific examples of how you've used these tools effectively in past experiences or projects.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding support tickets and collaboration with teams. Think of examples where you successfully resolved issues or worked as part of a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the training and development opportunities available, as well as how success is measured in the Digital Operations Support Apprentice position.
