Superdrug | Business Analyst (12 months FTC)

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here\’s the exciting bit…a day includes

To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes

Building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. You will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects

Key Responsibilities:

Understanding and documenting business processes and workflows and their relationships to current and future software solutions

Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results

Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and management

Analysing the impact of change requests

Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases

Assisting in the definition of roll out, training and user support plans

Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience

Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.

What you’ll need:

Prior experience as a business analyst within the digital retail sector (not banking).

Knowledge of Hybris (SAP Commerce) and being able to demonstrate experience working on things such as UX, customer-facing functionalities, Mobile Apps and even some degree of project management (when asked) would be ideal.

The key to the role is being able to liaise effectively with stakeholders to understand their requirements and the go-between of the business and the IT technical.

Here\’s what\’s in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world\’s largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am – 5.30pm – Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.