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- Tasks: Drive and deliver customer vehicles, ensuring paperwork is completed and customers are informed.
- Company: Join a dynamic team focused on exceptional customer service in the automotive industry.
- Benefits: Enjoy 33 days of holiday, health cash plan, free breakfasts, and birthday surprises!
- Why this job: Be part of a supportive culture with opportunities for growth and competitive pay.
- Qualifications: Must have a full driving license, logistics experience, and strong communication skills.
- Other info: Help us deliver outstanding service while enjoying great perks and career progression!
The predicted salary is between 20000 - 28000 £ per year.
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Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
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To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
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Ensure all documentation is correct when transferring vehicles.
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Report any accidents, incidents to your Bodyshop Manager without delay.
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To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.
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Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
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Confirm any damage or cleanliness issues with reception team.
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Notify customer and reception when a delay is imminent.
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Full driving license with the correct classification to carryout duties
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Logistics experience
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Experience of vehicle appraisal
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Exceptional communication and customer service skills
Help deliver outstanding service for our customers, and in return you’ll receive competitive pay and bonus, opportunities for progression and great benefits!
Role overview:
Timely collection and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.
Benefits:
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33 days holiday (including bank holidays)
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Personal health cash plan – claim back the cost of things like dentist and optical check ups
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Enhanced maternity / paternity / adoption / shared parental pay
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Life assurance: three times basic salary
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Free breakfasts and fruit
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Birthday surprise for everybody!
Driver employer: Activate Group Limited
Contact Detail:
Activate Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver
✨Tip Number 1
Familiarize yourself with the specific routes and areas where you'll be driving. Knowing the local traffic patterns and potential hazards can help you stand out as a candidate who is proactive and safety-conscious.
✨Tip Number 2
Brush up on your customer service skills! Since this role involves direct interaction with customers, being able to communicate effectively and handle any issues professionally will make you a more attractive candidate.
✨Tip Number 3
Make sure you understand the importance of documentation in this role. Being detail-oriented and able to manage paperwork efficiently will demonstrate your reliability and organizational skills.
✨Tip Number 4
Highlight any previous logistics or vehicle appraisal experience during your discussions. This background can set you apart from other candidates and show that you have the relevant knowledge for the job.
We think you need these skills to ace Driver
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Driver position. Understand the key responsibilities, such as vehicle collection and delivery, customer interaction, and documentation requirements.
Highlight Relevant Experience: In your application, emphasize any logistics experience or previous roles that involved vehicle appraisal. Mention specific instances where you demonstrated exceptional communication and customer service skills.
Showcase Your Driving Qualifications: Clearly state your driving license details, ensuring you mention the correct classification required for the role. If you have any additional certifications related to driving or vehicle handling, include those as well.
Professional Presentation: Ensure your CV and cover letter are professionally formatted and free of errors. Use a polite and professional tone throughout your application, reflecting the high standards of customer service expected in this role.
How to prepare for a job interview at Activate Group Limited
✨Showcase Your Driving Experience
Make sure to highlight your driving experience and any relevant logistics background. Discuss specific situations where you had to navigate challenging weather or traffic conditions, as this will demonstrate your ability to drive safely and responsibly.
✨Emphasize Customer Service Skills
Since the role requires exceptional communication and customer service skills, prepare examples of how you've successfully dealt with customers in the past. Share stories that illustrate your professionalism and efficiency in handling customer inquiries or issues.
✨Be Prepared for Vehicle Appraisal Questions
Expect questions related to vehicle appraisal and checks. Brush up on your knowledge about what to look for when assessing a vehicle's condition, and be ready to explain how you would handle any damage or cleanliness issues before delivering a vehicle.
✨Understand Financial Procedures
Familiarize yourself with the financial procedures related to collecting payments and issuing receipts. Be prepared to discuss how you ensure accuracy in financial transactions and how you would report any discrepancies to your Bodyshop Manager.