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- Tasks: Manage personal injury claims and provide technical expertise to the team.
- Company: Join The AA, a trusted UK brand offering diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days leave, free breakdown membership, and discounts on insurance and healthcare.
- Why this job: Be part of a dynamic team driving change in personal injury claims with a focus on growth.
- Qualifications: Two years of personal injury claims experience and strong communication skills required.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
The predicted salary is between 28000 - 40000 £ per year.
Location: Newcastle hybrid 3 days in the office
Salary: £34,000 plus up to 10% annual bonus
Contract: Full time/permanent
Hours: 37.5 hours Monday to Friday
This is the job
As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track (Intermediate track) track (Scottish Law) Personal injury claims. Through the development of departmental processes, training and implementation of change, your technical expertise will play a key role in ensuring the Personal Injury Team remains at the forefront of the evolving personal injury picture.
What will I be doing?
- Managing Personal Injury Claims - Handling cases up to £100k across all areas, ensuring alignment with claims philosophy, procedures, and service levels
- Providing Technical Expertise - Acting as a key knowledge resource to shape the team’s strategic direction.
- Identifying and liaising with Large Loss and Technical PI teams on high value cases
- Conducting Audits - Overseeing departmental audits to maintain best practices and drive operational excellence
- Coaching & Training - Supporting colleagues with mentoring and technical development to enhance overall team capability
- Driving Change & Improvement - Assisting the team leader with change initiatives to ensure continuous enhancement of processes
- Collaborating with Internal Teams - Working closely with Credit Hire and counter-fraud teams to ensure claims are managed effectively and risks mitigated
What do I need?
- Strong understanding of insurance principles, indemnity, liability, RTA, Article 75 and case law
- Personal Injury Claims Experience - Minimum of two years handling (MOJ, Intermediate track & Scottish) cases
- Experience in managing cases involving vulnerable road users and minors
- Expertise in the Motor Insurance Claims Market - Understanding of its operations and a proven ability to drive efficiencies
- Strong Communication & Interpersonal Skills - Ability to effectively engage with others
- Stakeholder Management - Capacity to build robust networks and influence decision-makers
- Analytical Skills & Attention to Detail - Proficiency in Management Information (MI)
- Effective Presentation Skills - Ability to convey ideas clearly and persuasively
- (Portal) Knowledge - Comprehensive understanding of relevant OIC & MOJ regulations and procedures
- Coaching & Mentoring Ability - Capability to support and guide others
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Senior Personal Injury Claims Handler employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Injury Claims Handler
✨Tip Number 1
Familiarise yourself with the latest developments in personal injury law, especially regarding OIC and MOJ regulations. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance and personal injury sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific cases you've handled, particularly those involving vulnerable road users or minors. Being able to articulate your experience and the outcomes of these cases will showcase your expertise and problem-solving skills.
✨Tip Number 4
Highlight your coaching and mentoring experiences in previous roles. The ability to support and develop colleagues is crucial for this position, so be ready to share examples of how you've successfully guided others in their professional growth.
We think you need these skills to ace Senior Personal Injury Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in personal injury claims, especially focusing on your understanding of insurance principles and any specific cases you've handled. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with MOJ and Intermediate track cases, and how your technical expertise can contribute to the team’s strategic direction. Be sure to include examples of how you've driven change and improvement in previous roles.
Showcase Your Skills: Highlight your strong communication and interpersonal skills in both your CV and cover letter. Provide specific examples of how you've effectively engaged with stakeholders or mentored colleagues, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing high-value claims.
How to prepare for a job interview at The AA
✨Showcase Your Technical Expertise
As a Senior Personal Injury Claims Handler, it's crucial to demonstrate your understanding of insurance principles and personal injury claims. Be prepared to discuss specific cases you've handled, particularly those involving vulnerable road users or minors, to highlight your experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage high-value claims. Think of examples where you've successfully navigated complex situations, and be ready to explain your thought process and the outcomes.
✨Emphasise Your Coaching Skills
Since the role involves mentoring and training colleagues, be sure to share your experiences in coaching others. Discuss how you've supported team members in their development and the impact it had on the team's performance.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to showcase your interpersonal skills by discussing how you've built relationships with stakeholders and collaborated with internal teams to drive improvements in claims management.
