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- Tasks: Welcome customers and ensure a smooth rental experience at Edinburgh Airport.
- Company: Join Enterprise Mobility, a global leader in mobility with a family-owned touch.
- Benefits: Earn £14.41 per hour with flexible shifts and a vibrant work environment.
- Why this job: Be the face of customer service and make a real impact during the busy summer season.
- Qualifications: Great communication skills and a friendly attitude are essential; previous customer service experience is a plus.
- Other info: Must be 21 or over; flexible shifts available from April to October.
Customer Service Meet & Greet Assistant-Edinburgh Airport Join to apply for the Customer Service Meet & Greet Assistant-Edinburgh Airport role at Enterprise Mobility Overview We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65 years ago, to the global mobility leader we are today. Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction makes a difference? We’re excited to offer an opportunity for a Temporary Customer Service Meet & Greet Assistant to join our team at Edinburgh Airport during the busy summer peak! As a Customer Service Meet & Greet Assistant , you’ll be the first point of contact for our customers, providing a warm, friendly, and efficient service at our branch. Your role will focus on creating a seamless rental experience, particularly for our Emerald Club members , ensuring their needs are met quickly and efficiently. This is a temporary position starting in April until October , requiring flexibility with shifts available across seven days a week between 7am-10pm . The number of contracted hours will be 40 to 45 depending on your availability, but flexibility with working days and times is essential – shifts will vary over 7 days a week, various working rota between 7am-10pm. The pay will be £14.41 per hour . Ready to make a difference? Apply today and join the Enterprise Mobility family! Responsibilities Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply. Welcome members to the facility when they arrive in the car park. Direct customers to exit booth, provide local directions and maps and provide return directions where applicable. Assist members with questions and queries. Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers. Qualifications Excellent communication and interpersonal skills, with a friendly and customer-focused attitude. Previous experience in customer service or retail. Strong attention to detail and the ability to multitask in a busy environment. Strong work ethic and positive attitude. The flexibility to work a variety of shifts, including evenings and weekends. Additional Information Please let us know about any accommodations you may need to participate in the recruitment process. No drug or alcohol related offence within the last five years is permitted. You must be 21 or over to apply. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Travel Arrangements #J-18808-Ljbffr
Customer Service Meet & Greet Assistant-Edinburgh Airport employer: Enterprise Mobility
Contact Detail:
Enterprise Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Meet & Greet Assistant-Edinburgh Airport
✨Tip Number 1
Familiarise yourself with Edinburgh Airport and its layout. Knowing the key areas, such as where to meet customers and how to direct them, will show your initiative and help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle difficult situations or questions from customers to demonstrate your problem-solving abilities.
✨Tip Number 3
Show your enthusiasm for the role by researching Enterprise Mobility and their values. Be ready to discuss how your personal values align with theirs, especially regarding customer service excellence.
✨Tip Number 4
Prepare to discuss your availability and flexibility during the interview. Since the role requires working various shifts, being upfront about your schedule can help reassure them of your commitment to the position.
We think you need these skills to ace Customer Service Meet & Greet Assistant-Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you interacted with customers, especially in fast-paced environments, to show you can thrive in this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and express your enthusiasm for working at Edinburgh Airport.
Highlight Flexibility: Since the role requires flexibility with shifts, clearly state your availability in your application. Mention your willingness to work evenings and weekends to demonstrate your commitment to the role.
Showcase Communication Skills: In both your CV and cover letter, highlight your communication and interpersonal skills. Provide examples of how you've effectively communicated with customers or team members to resolve issues or enhance service.
How to prepare for a job interview at Enterprise Mobility
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experience where you successfully adapted to changing schedules or worked in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you effectively managed customer queries or complaints, showcasing your communication skills and attention to detail.
✨Research the Company
Familiarise yourself with Enterprise Mobility and its values. Understanding their commitment to customer service and the specifics of the Meet & Greet role will help you tailor your answers and show that you're genuinely interested in being part of their team.
