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- Tasks: Deliver outstanding customer service and maintain shop standards daily.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business, focused on retail excellence.
- Benefits: Enjoy flexible working hours, a supportive environment, and the chance to thrive as a Partner.
- Why this job: Be part of a team that values kindness, respect, and personal growth while making a difference.
- Qualifications: Basic IT skills and strong communication are essential; customer service experience is a plus.
- Other info: Apply quickly as roles may close early due to high demand.
The predicted salary is between 20000 - 30000 £ per year.
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just cannot compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you'll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, every day.
- Merchandising and product displays experience.
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Assistant employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with John Lewis & Partners' values and customer service philosophy. Understanding their commitment to outstanding service will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you provide customer service. This will help you feel more confident when discussing how you would handle various customer interactions during the interview.
✨Tip Number 3
Research common customer queries and complaints in retail settings. Being prepared with examples of how you would resolve these issues can showcase your problem-solving abilities and customer-centric mindset.
✨Tip Number 4
Network with current or former employees of John Lewis & Partners on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Emphasise any previous experience in customer-facing roles, even if it's informal. Use specific examples to demonstrate your ability to provide outstanding customer service and resolve queries effectively.
Highlight Teamwork and Flexibility: Mention your ability to work as part of a team and your flexibility in taking on various tasks. This is crucial for a role that involves supporting different areas of the shop.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Make sure to express why you want to work at John Lewis & Partners and how you can contribute to their mission of delivering exceptional service.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, even if it's from a different role. This will demonstrate your commitment to putting the customer at the heart of everything you do.
✨Familiarise Yourself with the Brand
Research John Lewis & Partners and understand their values, mission, and what sets them apart from competitors. Being able to discuss how you align with their ethos during the interview will show your genuine interest in the role and the company.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and your approach to maintaining shop standards. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
