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- Tasks: Keep passengers safe by patrolling trains and stations, handling conflicts, and supporting vulnerable individuals.
- Company: Join Southeastern, one of Britain's busiest train operators, dedicated to enhancing passenger journeys.
- Benefits: Enjoy a final salary pension, 28 days annual leave, and free rail travel across our networks.
- Why this job: Make a real difference in people's lives while gaining valuable skills and a nationally-recognised qualification.
- Qualifications: No railway experience needed; just strong communication skills and the ability to handle conflict.
- Other info: Apply quickly as this vacancy may close early due to high interest.
The predicted salary is between 28800 - 42000 £ per year.
Job Description Looking for a career that means more? Become a Southeastern Railway Enforcement Officer. Imagine the pride you\’ll feel knowing you\’re keeping passengers safe and providing a reassuring presence to everyone using our railway. Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference. Can you move people? Apply now. We are currently recruiting for Railway Enforcement Officer opportunities for the following Depots: Ashford (Kent) Chatham Dartford Dover Hastings Orpington Snodland (Driving licence required) Sittingbourne Tonbridge 2025 marks the 200th anniversary of the first passenger rail journey, celebrating our proud history and bright future. What you\’ll do Travelling on trains and patrolling stations, you\’ll help deal with anti-social behaviour, crime, and fare evasion. Sometimes it means physically stepping in to deescalate situations. Other times, it involves seizing evidence and reporting minor crimes. You\’ll never do it alone. You\’ll work with your partner, station teams, train staff, the British Transport Police, and other services to resolve incidents and support vulnerable passengers. Your training When you join, you\’ll be enrolled in our Passenger Services Apprenticeship Programme. You\’ll complete a mix of classroom and on-the-job learning, covering skills from functional to conflict management. Physical intervention may be necessary to resolve conflicts, but our training ensures you can do this confidently and safely. Your shifts You will work a varied shift pattern, including weekends, bank holidays, and nights. Shifts may start as early as 6 am or finish at 2 am. Rosters typically include one week of early shifts followed by three weeks of late shifts. The experience you\’ll need No railway experience required. We\’re seeking individuals from all backgrounds. All You Need Is Excellent verbal and written communication skills Experience working directly with customers, especially handling conflicts or anti-social behaviour Good decision-making and composure under pressure Resilience, assertiveness, and professionalism in confrontational situations Initiative and teamwork skills Ability to evaluate information and make appropriate decisions To be considered, you must also: Live within a 45-minute travel distance to the depot Have been a UK resident for at least three years Complete an NPPV Level 2 Vetting by the British Transport Police Declare any criminal history on your application, including arrests, charges, cautions, or convictions. We support the Armed Forces Covenant and Disability Confident Scheme. If applying under these schemes and meeting minimum criteria, you\’ll be offered an interview. Find out more here. What you\’ll get in return Rewards include: A final salary pension 28 days annual leave (including bank holidays) Free rail travel across our networks Feel secure and fulfilled in your career. See our full benefits range here. About Southeastern We\’re one of Britain\’s busiest train operators, serving London, Kent, and East Sussex. We operate over 1,700 trains daily, carrying more than 400,000 passengers across 180 stations. Working on our railway is about more than transportation—it\’s about the moments that make a difference to our passengers\’ journeys and making our railway a great place to work. We\’re proud to be named a Great Place to Work (2023 National Rail Awards) and endorsed as a WORK180 Employer for Women. Our ways of working emphasize positive, tiny daily moments that contribute to a better environment for everyone involved. Our Safeguarding Team is committed to keeping everyone safe by enhancing safeguarding measures and knowledge. Other information This vacancy may close early if we receive many applications, so apply promptly. Employment offers depend on references, right to work, criminal checks, and medical assessments. No work visa sponsorship is available. If unsuccessful, please wait six months before reapplying for similar roles. #J-18808-Ljbffr
Railway Enforcement Officer Opportunities employer: The Carp Society
Contact Detail:
The Carp Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Enforcement Officer Opportunities
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Railway Enforcement Officer. Understanding the day-to-day tasks, such as dealing with anti-social behaviour and working alongside various teams, will help you demonstrate your enthusiasm and readiness for the role during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since the role involves direct interaction with passengers, showcasing your ability to handle conflicts and provide reassurance can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your decision-making skills under pressure. Think of examples from your past where you had to remain calm and assertive in challenging situations, as this is crucial for the role.
✨Tip Number 4
Network with current or former Railway Enforcement Officers if possible. They can provide insights into the role and the company culture, which can be invaluable when discussing your fit for the position during the application process.
We think you need these skills to ace Railway Enforcement Officer Opportunities
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Railway Enforcement Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or conflict resolution. Use specific examples that demonstrate your ability to handle challenging situations and work as part of a team.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your commitment to passenger safety. Mention any relevant skills or experiences that make you a suitable candidate for the position.
Be Honest About Your Background: When filling out your application, be transparent about your criminal history if applicable. The company values honesty and will appreciate your openness, especially since they conduct thorough vetting.
How to prepare for a job interview at The Carp Society
✨Show Your Communication Skills
As a Railway Enforcement Officer, excellent verbal and written communication skills are crucial. During the interview, demonstrate your ability to communicate clearly and effectively, especially in handling conflicts or anti-social behaviour.
✨Highlight Your Decision-Making Abilities
The role requires good decision-making and composure under pressure. Be prepared to discuss past experiences where you had to make quick decisions in challenging situations, showcasing your resilience and professionalism.
✨Emphasise Teamwork Experience
You'll be working closely with various teams, so it's important to highlight your teamwork skills. Share examples of how you've successfully collaborated with others to resolve issues or support customers in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle confrontational situations. Practice responding to hypothetical scenarios related to anti-social behaviour or conflict resolution, demonstrating your initiative and problem-solving skills.
