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- Tasks: Lead and support a helpdesk team, ensuring excellent customer service and process improvement.
- Company: Join a dynamic team in a global FMCG brand located in London's vibrant West End.
- Benefits: Opportunity for permanent position, coaching, and development in a fast-paced environment.
- Why this job: Make an impact in a pivotal role while enhancing your leadership skills and customer relations.
- Qualifications: Strong customer service skills and proven people management experience required; retail background is a plus.
- Other info: Immediate availability is essential for this exciting temporary role.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking an experienced and motivated Helpdesk Manager to join a dynamic team in the fast-paced FMCG sector. Based in London’s vibrant West End, this is an exciting opportunity to step into a pivotal role with the potential to become permanent.
In this role, you'll coach and support your team through tailored training and development plans, regular performance reviews, and ongoing mentoring. You'll also be responsible for managing team schedules to ensure full helpdesk coverage that meets both contractual and customer expectations.
A key part of your role will involve reviewing and refining helpdesk processes to drive continuous improvement, and ensuring all updates are clearly communicated and implemented. You’ll maintain strong customer relationships, support new process rollouts, and ensure compliance with company policies and safety standards.
The ideal candidate will bring strong customer service skills, confidence working with data, and proven people management experience. While a background in retail is a plus, it's not essential—what matters most is your ability to lead effectively and deliver results in a fast-paced environment.
Candidates must be available immediately.
If you’re a proactive leader with strong helpdesk experience and a passion for service excellence, we’d love to hear from you.
Contact Detail:
Hatty Blue Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Helpdesk Manager for a Global Brand - West End, London
✨Tip Number 1
Familiarise yourself with the FMCG sector and its unique challenges. Understanding the fast-paced nature of this industry will help you demonstrate your ability to adapt and lead effectively during the interview.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlighting your experience in coaching and mentoring will show that you're ready to take on the responsibilities of this role.
✨Tip Number 3
Research common helpdesk processes and best practices. Being able to discuss how you would refine these processes can set you apart as a candidate who is proactive about continuous improvement.
✨Tip Number 4
Network with professionals in the helpdesk and customer service fields. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Temporary Helpdesk Manager for a Global Brand - West End, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk management and customer service. Use specific examples that demonstrate your leadership skills and ability to drive results in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your proactive leadership style. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your strong customer service skills, data management capabilities, and any experience you have with training and mentoring teams. These are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hatty Blue Recruitment Ltd
✨Showcase Your Leadership Skills
As a Helpdesk Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully coached and developed team members in the past.
✨Demonstrate Customer Service Excellence
Highlight your strong customer service skills during the interview. Discuss situations where you went above and beyond to meet customer needs, as this will resonate well with the company's focus on service excellence.
✨Be Data-Savvy
Since the role involves working with data, be ready to discuss your experience with data analysis and reporting. Mention any tools or software you’ve used to track performance metrics and improve helpdesk processes.
✨Prepare for Process Improvement Discussions
The company values continuous improvement, so come prepared with ideas on how you would refine helpdesk processes. Think about past experiences where you implemented changes that led to better efficiency or customer satisfaction.
