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- Tasks: Assist in managing customer relationships and ensure excellent service delivery.
- Company: Join Handelsbanken, a relationship bank focused on local decision-making and customer needs.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and a generous pension contribution.
- Why this job: Be part of a supportive team culture that values personal development and long-term career growth.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential; experience in banking is a plus.
- Other info: Inclusive workplace encouraging applications from diverse backgrounds; training provided for internal systems.
The predicted salary is between 21000 - 22000 £ per year.
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Job Introduction
This is an exciting opportunity to join the established team at the Clifton branch. This role will give you great exposure to a wide range of customer relationships, across both the private and corporate markets. We are looking for a candidate who is enthusiastic, proactive and has a passion for outstanding customer service. We will consider flexible working where appropriate within the requirements of the overall business.
Job Introduction
This is an exciting opportunity to join the established team at the Clifton branch. This role will give you great exposure to a wide range of customer relationships, across both the private and corporate markets. We are looking for a candidate who is enthusiastic, proactive and has a passion for outstanding customer service. We will consider flexible working where appropriate within the requirements of the overall business.
Main Responsibilities
- Working alongside the rest of the branch team to achieve joint goals in the branch business plan, involving Corporate and Private Banking Manager colleagues when a customer need has been identified
- Preparation of facility letters and other account documentation
- Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison point with lawyers and valuers, ensuring all conditions precedent and conditions of sanction are satisfied prior to drawdown (acting as a line of defence)
- Ongoing and annual account reviews to ensure compliance with the Bank\’s documentation and other requirements
- Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
- Liaison with internal departments and external counterparties to ensure the highest levels of customer service and good administrative order are delivered
- Support of marketing initiatives, assisting the branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply – so if you are worried you don\’t meet all the criteria, get in touch anyhow and let us do the worrying…
- The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential.
- The applicant must be a strong team player, flexible, proactive and conscientious and bring a positive attitude. The successful candidate will work with integrity and discretion and be able to work effectively under pressure. The successful candidate will have full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers. They will have strong attention to detail and an organised approach to work, and will be able to demonstrate their ability to work with high levels of accuracy.
- Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous. In order to successfully undertake this role, a high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
There will be a two stage interview process to take place in the Clifton branch. The first stage will be a coffee chat with the second stage being a competency based interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk .
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Banking
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Assistant Banking Manager - Clifton employer: Handelsbanken
Contact Detail:
Handelsbanken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Banking Manager - Clifton
✨Tip Number 1
Familiarise yourself with Handelsbanken's values and culture. Understanding their commitment to customer relationships and local decision-making will help you align your responses during the interview, showcasing how you can contribute to their ethos.
✨Tip Number 2
Prepare to discuss your experience in customer service and relationship management. Think of specific examples where you've gone above and beyond for customers, as this role heavily emphasises outstanding service.
✨Tip Number 3
Brush up on your knowledge of lending documentation and AML/KYC procedures. Being able to speak confidently about these topics will demonstrate your readiness for the responsibilities outlined in the job description.
✨Tip Number 4
Practice your interpersonal and communication skills. Since the role involves significant interaction with customers and professionals, being able to articulate your thoughts clearly and effectively will be crucial during the coffee chat and competency-based interview.
We think you need these skills to ace Assistant Banking Manager - Clifton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Assistant Banking Manager role. Focus on customer service, teamwork, and any experience with lending documentation or compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided outstanding customer service and built professional relationships in previous roles.
Highlight Relevant Skills: Emphasise your interpersonal and communication skills, as these are essential for the position. Include examples of how you've successfully worked under pressure and maintained attention to detail in your past experiences.
Prepare for the Interview: Research Handelsbanken's values and culture. Be ready to discuss how you can contribute to their customer-centric approach and be prepared for both the coffee chat and competency-based interview format.
How to prepare for a job interview at Handelsbanken
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Handelsbanken values candidates who are proactive and passionate about outstanding customer service, so let your excitement shine through!
✨Demonstrate Relationship-Building Skills
Since the role involves significant customer interaction, be prepared to discuss your experience in building strong professional relationships. Share specific examples of how you've successfully engaged with customers or colleagues in the past.
✨Prepare for Competency Questions
The second stage of the interview will focus on competencies. Familiarise yourself with common competency-based questions and prepare structured answers using the STAR method (Situation, Task, Action, Result) to showcase your skills effectively.
✨Highlight Attention to Detail
Given the importance of accuracy in account administration and lending documentation, be ready to discuss how you ensure attention to detail in your work. Provide examples that demonstrate your organised approach and ability to maintain high standards.
