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For Companies At a Glance
- Tasks: Manage client relationships and oversee digital marketing projects across various sectors.
- Company: ICS-digital is a dynamic agency focused on delivering innovative digital marketing solutions.
- Benefits: Enjoy 33 days annual leave, hybrid working, and a competitive bonus scheme.
- Why this job: Join a collaborative team with opportunities for personal growth and impactful client success.
- Qualifications: Experience in client-facing roles within digital marketing and strong communication skills required.
- Other info: We value diverse experiences and offer support for all employees to thrive.
The predicted salary is between 28800 - 48000 £ per year.
Overview
We\\\’re looking for a client services professional with a strong track record of agency account management and client success to play a key role in managing customer relationships across international digital campaigns. You\\\’ll work in partnership with colleagues and clients in highly competitive industries, with significant scope for professional development, collaboration and personal growth, supported by our 100-strong team in Leeds. As an integral voice in the central Client Success function at ICS-digital, you\\\’ll be responsible for building and maintaining strong relationships with your clients, while ensuring all projects across service areas like SEO, content, PR and translation are delivered on time and to budget, often at global scale.
The role:
- Permanent, full time
- £35,000 – £42,000 (depending on experience) with an uncapped bonus scheme focused on upsells
- Support, nurture, grow and retain key clients by identifying opportunities to maximise their success, with the goal of increasing retention and revenue for the agency
- Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
- Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
- Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing
- Representing the agency at industry events
Requirements:
- Experience in a client-facing role with a digital marketing agency
- Clear examples of managing client relationships effectively, with integrity and delivering top-class customer service as part of a collaborative team
- Strong written and verbal communication skills
- Case examples of successful pitching and/or upselling either individually or as a key part of a team
- Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
- Experience working with clients across a variety of sectors
- A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
- Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports
Benefits:
- 33 days annual leave
- Birthday off work
- Work abroad policy (up to 30 days per year)
- Competitive pension scheme (matched up to 7%)
- Company and upsell bonus schemes
- Industry-leading Family Policies
- Hybrid, flexible working
- Life Assurance and private Bupa healthcare
- Regular team socials, events, education sessions to bring the whole agency together, both in and outside of work
- Free weekly breakfasts catered to all
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Senior Account Manager employer: ICS Digital
Contact Detail:
ICS Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network with current and former employees of ICS-digital on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations for the Senior Account Manager role.
✨Tip Number 2
Familiarise yourself with the latest trends in digital marketing, especially in SEO, content, and PR. Being able to discuss these topics intelligently during interviews will demonstrate your expertise and passion for the industry.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships and driven account growth in previous roles. Tailoring your experiences to align with the responsibilities outlined in the job description will make you stand out.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges ICS-digital might face in their client services. Presenting thoughtful solutions during your interview can highlight your strategic mindset and creativity.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client-facing roles, particularly within digital marketing agencies. Use specific examples of how you've managed client relationships and delivered exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic mindset and problem-solving skills. Mention specific campaigns or projects where you successfully pitched services or upsold to clients, showcasing your ability to drive account growth.
Showcase Relevant Experience: Include case studies or examples of successful digital marketing strategies you've implemented. Highlight your familiarity with SEO, content, PR, and paid media, as these are crucial for the role.
Demonstrate Communication Skills: Since strong written and verbal communication skills are essential, ensure your application is well-structured and free of errors. Consider including a brief example of how you've effectively communicated with clients to resolve issues or enhance satisfaction.
How to prepare for a job interview at ICS Digital
✨Showcase Your Client Management Skills
Prepare specific examples of how you've successfully managed client relationships in the past. Highlight your ability to deliver top-notch customer service and how you’ve contributed to client satisfaction.
✨Demonstrate Your Digital Marketing Knowledge
Familiarise yourself with various digital marketing channels such as SEO, content, and digital PR. Be ready to discuss how these strategies can be applied to enhance client success and retention.
✨Prepare for Problem-Solving Scenarios
Think of instances where you've creatively solved problems or balanced competing priorities. This role requires strong analytical skills, so be prepared to discuss how you approach challenges.
✨Exhibit Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since this role involves pitching services and collaborating with clients, effective verbal and written communication is key.
