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- Tasks: Inspect water networks and resolve customer-related incidents to ensure fresh water supply.
- Company: Join Southern Water, a diverse employer committed to sustainability and community impact.
- Benefits: Enjoy a starting salary of £30,000, company van, fuel card, bonuses, and training opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your career in a supportive environment.
- Qualifications: A valid UK manual driver's licence is essential; experience in any industry is valued.
- Other info: Flexible working options may be available; join our incident support team for 24/7 service.
The predicted salary is between 24000 - 36000 £ per year.
This job is with Southern Water, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Closing Date: 30/06/2025
Location: Chatham
Salary: £30,000
Your experience in any industry is valuable to us here at Southern Water. You have the opportunity to earn a great initial starting salary around £30,000 plus you have potential to increase your earnings with standby payments. We have an excellent company benefits package which includes a Business Van, Fuel Card, Company bonus and much more, in a role with stability and progression combined.
There will not be many roles you see where you can significantly impact the satisfaction of customers. You are frontline superheroes at Southern Water. So, if you have a great customer service ethic with an enthusiastic approach to how the water industry operates, this could be the role for you.
You will be part of our customer facing operation; the business simply cannot operate without you. Every day is different, you will be working in all conditions carrying inspections and, in some instances, resolving a range of customer related incidents, to ensure that our customers receive a continuous supply of fresh water. If the issue cannot be fixed by yourself, you will make the decision of where it needs to be directed for resolution, including attendance by one of our service partners.
Joining us as a Water Network Inspector could prepare you well for future roles across the business. Water network inspectors have progressed into project management and operational manager roles - you will be one of our technical experts in the wholesale water network arena. You may also gain indirect knowledge in mechanical and electrical specialisms and this could prove to be a future field of study with the skills you will gain. Southern Water can support this ambition with upskilling apprenticeships and other training.
Some of the responsibilities that you will carry out will include but are not limited to:
- Providing a courteous and efficient service to all customers ranging from domestic users to large industrial companies.
- Plan, organise and execute shutdowns to the distribution system so that disruption to the customer is minimised and where possible the supply is maintained.
- Ensure that the procedures for the protection of water quality during main repairs are always adhered to.
- Responsible as first point of contact during emergencies; determine course of action to be taken escalating where necessary.
You will be:
- Comfortable working outdoors, potentially in all weather conditions.
- Prepared to work a standby rota and additional bank holiday rota.
- Part of a team who delivers excellent performance by understanding how you affect the overall mission of Southern Water.
- Confident to work effectively and efficiently on your own.
- Keen to learn and operate complex processes with high quality controls.
Qualifications:
- You MUST have a valid UK manual Drivers Licence.
Join our Water Network team and see how far your career could progress with a company committed to career progression, training and development opportunities, responsible growth, and improvement.
If you like the sound of the role and would be interested to hear more, please apply now. We look forward to hearing from you.
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?
Contact Detail:
Southern Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Network Inspector
✨Tip Number 1
Familiarise yourself with the water industry and Southern Water's operations. Understanding how the company functions and the challenges it faces will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Highlight any previous customer service experience you have, as this role is heavily focused on providing excellent service. Be ready to share specific examples of how you've handled customer interactions effectively.
✨Tip Number 3
Prepare to discuss your ability to work in various weather conditions and your willingness to be part of a standby rota. This shows your commitment to the role and readiness to tackle the demands of the job.
✨Tip Number 4
Research common issues faced in water supply and distribution systems. Being able to speak knowledgeably about potential problems and solutions will set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Water Network Inspector
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Water Network Inspector. Familiarise yourself with the job description and think about how your experience aligns with the role.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and any technical skills related to water management or inspections. Use specific examples that demonstrate your ability to handle emergencies and work independently.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of Southern Water's mission and how you can contribute to their goal of delivering excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Southern Water
✨Show Your Customer Service Skills
As a Water Network Inspector, you'll be the face of Southern Water. Highlight your experience in customer service and how you handle various situations with professionalism and empathy. Be ready to share specific examples of how you've resolved customer issues in the past.
✨Demonstrate Your Problem-Solving Abilities
This role involves making quick decisions during emergencies. Prepare to discuss scenarios where you've had to think on your feet and how you approached problem-solving. Emphasise your ability to assess situations and determine the best course of action.
✨Express Your Willingness to Learn
Southern Water values continuous learning and development. Be sure to convey your eagerness to learn about the water industry and any technical skills that may be required. Mention any relevant training or courses you've taken that demonstrate your commitment to personal growth.
✨Be Prepared for Outdoor Work
Since the job requires working outdoors in various weather conditions, express your comfort and readiness for this aspect of the role. You might want to mention any previous outdoor work experiences and how you managed challenges related to weather or environment.
