Product Manager: Phorums

Established in 2004, BioPhorum is a business-to-business membership organisation that has created an unparalleled environment for life science companies and executives to collaborate and accelerate progress across the sector. The company uses a subscription model and has created 12 highly targeted “Phorums” (forums) with tailored content across multiple areas including Drug Substance, Drug Development, Fill Finish, Technology Strategy, Supply Chain Resilience, IT, Data and Digital, Advanced Therapy Medicinal Products, Quality, Regulatory, and Sustainability. BioPhorum’s expert facilitators currently lead more than ninety initiatives involving over 7,000 subject matter experts. BioPhorum has built a diverse and extensive client base of over 150 organisations, including 18 of the 20 largest global (bio)pharmacos. Beyond pharma, BioPhorum has also built relationships with other types of life science organisations, including those that provide services across the outsourced value chain (e.g., CDMOs), and academia. Over the last year, BioPhorum has established an exciting growth strategy, launched its first data product and completed an acquisition. Further growth opportunities are being planned in both the core Phorum business as well as adjacent markets.

The Product Manager: Phorums will report to the Product Director: Phorums, providing operational product management services across the Phorum organisation, and owning the delivery and member experience for BioPhorum’s existing collaboration tools, The Hub and Ask BioPhorum.

Main Responsibilities:

• Develop, own, and deliver the operational product management for BioPhorum’s existing collaboration tools — The Hub and Ask BioPhorum.
• Identify current use cases and ensure the tools are delivering as required; develop the overall vision and strategy for BioPhorum’s collaboration tools.
• Using the available data from the tools, analyse usage patterns and behaviours. Additionally, gather information from credible primary sources such as focus groups, enhancement suggestions, and inbound queries.
• Based on this data, develop a plan for future versions of The Hub and Ask BioPhorum.
• Own and write the requirements documentation specifying the use cases, functional and technical process flows, wireframes, and system behaviours for future versions of The Hub and Ask BioPhorum.
• Work with Operations to identify development partners who can improve the current state of The Hub and Ask BioPhorum and develop future versions, providing the necessary technical support.
• Create and manage the product development of The Hub and Ask BioPhorum following BioPhorum’s gated product management process and the broader product/go-to-market planning.
• Ensure BioPhorum has the commercial tools and collateral to describe the value proposition to the entire organisation (especially the Phorums).
• Oversee, facilitate, and refresh, where applicable, the Programme Coordinators User Group, ensuring the group’s purpose remains current and relevant.
• Own the Net Promoter Score system and processes, capturing ongoing member feedback.

Knowledge, Skills & Abilities:

• Strong and proven experience in product or category management, especially for products tied to social and professional networks, community engagement, or customer engagement.
• Highly commercial and numerate, able to build commercial models and conduct the required analyses to make informed data driven product decisions.
• Can operate in an agile format, build prototypes, iterate, and update based on market and member/customer feedback.
• Experienced working within a private equity environment, ability to operate at pace, understand the importance of impact and driving outcomes for customers.
• Very strong communication skills, able to influence a variety of personalities and personas.

Location: This is a home-based role within the United Kingdom. While BioPhorum is a UK based business, ad hoc international travel will be required at various points in support of the organisation’s annual events cycle.