Interim IT Operations Manager

Get AI-powered advice on this job and more exclusive features. Job Introduction Job Title: Interim IT Operations Manager Job Introduction Job Title: Interim IT Operations Manager Location: Northampton Head Office Period of Contract: 6-12 Months Dates of Contract: July 25 – July 26 Hours of Work: Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm Overview Roderick’s Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal can not be achieved without being the best place to work for clinicians and colleagues. This in turn attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients. The role of an IT Operations Manager, reporting to the Head of IT, you will be responsible for a small highly skilled IT engineering team to provide service desk management (ITIL/ITSM), BAU and deliver projects set out by the head of IT. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects. You will also lead on acquisitions, from start to finish. Good communication skills with project management are essential to deliver an excellent integration program. Key Responsibility Areas Experience in managing an IT service desk, using ITIL/ITSM principles Proven leadership skills in motivating and supporting a team under strict SLAs Weekly reports on KPIs to Head of IT Project owner of acquisitions Be highly focused on service delivery, with a proven ability to continually improve processes and procedures across the existing IT complex Be flexible to travel to sites when required Service Desk Management Assign tickets Monitor ticket priorities Monitor escalations & SLA breaches Review captured data categories in tickets Identify problems (ITIL principle) and provide permanent solutions Develop BAU processes within service desk application Produce weekly MI on SLA delivery Promote a strong work ethic within the IT support team Acquisitions Own the full integration of newly acquired dental practices/labs Flag any issues around commercial contracts pre completion Site survey CAPEX Change of ownership for existing commercial contracts Project plan integration of IT/VOIP Deliver integration of practices within set timescales from Head of IT Change Projects Deliver projects set out by the Head of IT within set timelines Ability to organise and prioritise day to day vs projects Management Information Generate reporting packs for the head of IT Budget Management Responsible for day to day procurement of equipment, under set budgets Key Relationships Head of IT Head of Operations Head of Acquisitions Head of Integrations Important Note This job description is intended to serve as a guide to the responsibilities of the post of IT Operations Manager. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances. Any proposed changes will be discussed with the post holder. INDEM Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at Rodericks Dental Partners by 2x Sign in to set job alerts for “Information Technology Operations Manager” roles. Watford, England, United Kingdom 1 month ago Northampton, England, United Kingdom 5 days ago Northampton, England, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr