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- Tasks: Lead a skilled IT team, manage service desk operations, and oversee project delivery.
- Company: Join Roderick’s Dental, a leading dental services provider in the UK.
- Benefits: Enjoy a full-time role with flexible hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on improving dental services and making a real impact.
- Qualifications: Experience in IT service management and strong leadership skills are essential.
- Other info: Contract duration is 6-12 months, with potential travel to various sites.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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Job Introduction
Job Title: Interim IT Operations Manager
Job Introduction
Job Title: Interim IT Operations Manager
Location: Northampton Head Office
Period of Contract: 6-12 Months
Dates of Contract: July 25 – July 26
Hours of Work: Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm
Overview
Roderick’s Dental and Dental Partners are on a journey to become the dental services provider in the UK. That goal can not be achieved without being the best place to work for clinicians and colleagues. This in turn attracts the brightest dental talent resulting in the highest quality treatment and choice for our NHS and private patients.
The role of an IT Operations Manager, reporting to the Head of IT, you will be responsible for a small highly skilled IT engineering team to provide service desk management (ITIL/ITSM), BAU and deliver projects set out by the head of IT. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects.
You will also lead on acquisitions, from start to finish. Good communication skills with project management are essential to deliver an excellent integration program.
Key Responsibility Areas
- Experience in managing an IT service desk, using ITIL/ITSM principles
- Proven leadership skills in motivating and supporting a team under strict SLAs
- Weekly reports on KPIs to Head of IT
- Project owner of acquisitions
- Be highly focused on service delivery, with a proven ability to continually improve processes and procedures across the existing IT complex
- Be flexible to travel to sites when required
Service Desk Management
- Assign tickets
- Monitor ticket priorities
- Monitor escalations & SLA breaches
- Review captured data categories in tickets
- Identify problems (ITIL principle) and provide permanent solutions
- Develop BAU processes within service desk application
- Produce weekly MI on SLA delivery
- Promote a strong work ethic within the IT support team
Acquisitions
- Own the full integration of newly acquired dental practices/labs
- Flag any issues around commercial contracts pre completion
- Site survey
- CAPEX
- Change of ownership for existing commercial contracts
- Project plan integration of IT/VOIP
- Deliver integration of practices within set timescales from Head of IT
Change Projects
- Deliver projects set out by the Head of IT within set timelines
- Ability to organise and prioritise day to day vs projects
Management Information
- Generate reporting packs for the head of IT
Budget Management
- Responsible for day to day procurement of equipment, under set budgets
Key Relationships
Head of IT
Head of Operations
Head of Acquisitions
Head of Integrations
Important Note
This job description is intended to serve as a guide to the responsibilities of the post of IT Operations Manager. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances.
Any proposed changes will be discussed with the post holder.
INDEM
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Hospitals and Health Care
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Interim IT Operations Manager employer: Rodericks Dental Limited
Contact Detail:
Rodericks Dental Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim IT Operations Manager
✨Tip Number 1
Familiarise yourself with ITIL/ITSM principles, as these are crucial for the role. Brush up on your knowledge of service desk management and be ready to discuss how you've implemented these practices in previous positions.
✨Tip Number 2
Highlight your leadership experience when you network or during interviews. Be prepared to share specific examples of how you've motivated teams and improved service delivery under strict SLAs.
✨Tip Number 3
Understand the importance of project management in this role. Familiarise yourself with common project management tools and methodologies, and be ready to discuss how you've successfully managed projects in the past.
✨Tip Number 4
Research Roderick’s Dental and their recent acquisitions. Being knowledgeable about their operations and challenges will help you stand out as a candidate who is genuinely interested in the company and its goals.
We think you need these skills to ace Interim IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service desk management and project ownership. Use specific examples that demonstrate your leadership skills and ability to meet SLAs.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with ITIL/ITSM principles and how you can contribute to improving processes within the IT team.
Highlight Relevant Skills: Clearly outline your skills in managing IT operations, service delivery, and budget management. Emphasise your ability to generate reports and manage acquisitions effectively.
Showcase Communication Abilities: Since good communication is essential for this role, provide examples of how you've successfully communicated with teams and stakeholders in previous positions. This will demonstrate your fit for the position.
How to prepare for a job interview at Rodericks Dental Limited
✨Showcase Your ITIL/ITSM Knowledge
Make sure to highlight your experience with IT service management principles during the interview. Be prepared to discuss specific examples of how you've implemented ITIL practices in previous roles, particularly in managing service desks and improving processes.
✨Demonstrate Leadership Skills
As a potential leader of a small IT team, it's crucial to convey your leadership style and how you motivate and support your team. Share anecdotes that illustrate your ability to manage under pressure and meet strict SLAs.
✨Prepare for Project Management Questions
Since you'll be responsible for overseeing acquisitions and change projects, be ready to discuss your project management experience. Prepare to explain how you prioritise tasks, manage timelines, and ensure successful project delivery.
✨Emphasise Communication Skills
Effective communication is key in this role, especially when liaising with various heads of departments. Be prepared to discuss how you communicate complex IT concepts to non-technical stakeholders and how you handle conflicts or challenges within a team.
