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For Companies At a Glance
- Tasks: Drive product adoption and customer satisfaction for Zoom's UK enterprise clients.
- Company: Zoom connects people through a leading enterprise collaboration platform.
- Benefits: Enjoy perks for health, work-life balance, and community engagement, with hybrid work options.
- Why this job: Be a strategic partner in a fast-paced environment that values growth and collaboration.
- Qualifications: Experience in customer success or account management in B2B SaaS, especially in financial services.
- Other info: Remote work supported; applicants can request accommodations during the hiring process.
The predicted salary is between 36000 - 60000 £ per year.
What You Can Expect
The Senior Customer Success Manager (UK) will be responsible for driving product adoption, customer satisfaction, retention, and expansion across Zoom’s UK enterprise customer base, primarily in the financial services sector. You will act as a strategic partner to our clients, leading conversations with senior stakeholders, translating complex product capabilities into business value, and proactively guiding customers toward their desired outcomes.
About The Team
Customer Services play a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide resources to enable success, manage internal procedures, and collaborate across departments. Our success is achieved through strategic implementation and a commitment to excellence.
What We’re Looking For
- Proven track record in customer success, account management, or strategic consulting in B2B SaaS.
- Experience managing and growing enterprise accounts in regulated industries such as financial services.
- Commercial mindset with experience influencing renewals, upsells, and expansion.
- Strong communication and storytelling skills, comfortable engaging senior decision-makers.
- Ability to translate technical concepts into business value for diverse stakeholders.
- Proficiency with customer success platforms like Gainsight or Salesforce.
- Proactive, self-starting attitude with a growth mindset and bias for action.
- Based in the UK; London-based candidates will have proximity to the local sales team, though remote work is supported.
Ways of Working
Our hybrid approach balances office and remote work, with specific arrangements indicated in the job posting.
Benefits
Our benefits program offers perks supporting physical, mental, emotional, and financial health, work-life balance, and community engagement. More details are available upon inquiry.
About Us
Zoom helps people stay connected to accomplish more together. We build the best enterprise collaboration platform, including Zoom Contact Center, Zoom Phone, Zoom Events, and more. We foster a fast-paced, solution-oriented environment with opportunities for growth and career development.
Our Commitment
We believe great work happens when people feel supported and empowered. We are committed to fair hiring practices and providing accommodations during the hiring process for those with medical disabilities. Applicants needing accommodations can submit a request form, and our team will assist accordingly.
Customer Success Manager employer: Zoom
Contact Detail:
Zoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Zoom's products and services, especially those relevant to the financial services sector. Understanding how these solutions can drive value for clients will help you engage effectively with potential employers and demonstrate your strategic mindset.
✨Tip Number 2
Network with current or former employees of Zoom, particularly those in customer success roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed enterprise accounts or influenced renewals and upsells. Tailoring your stories to highlight your impact in regulated industries will resonate well with the hiring team.
✨Tip Number 4
Showcase your proficiency with customer success platforms like Gainsight or Salesforce by discussing how you've used these tools to enhance customer relationships and drive product adoption in previous roles.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or strategic consulting, particularly in B2B SaaS and regulated industries like financial services. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication and storytelling skills. Explain how you can translate technical concepts into business value and provide examples of how you've influenced renewals and upsells in previous roles.
Highlight Relevant Skills: Emphasise your proficiency with customer success platforms such as Gainsight or Salesforce. Mention any experience you have with managing enterprise accounts and your proactive approach to driving product adoption and customer satisfaction.
Showcase Your Growth Mindset: In your application, convey your proactive, self-starting attitude and growth mindset. Share instances where you've taken initiative to improve customer experiences or drive success in previous positions.
How to prepare for a job interview at Zoom
✨Understand the Company and Its Products
Before your interview, make sure to research Zoom's products and services thoroughly. Understand how they benefit customers, especially in the financial services sector. This knowledge will help you articulate how you can drive product adoption and customer satisfaction.
✨Prepare for Stakeholder Engagement
As a Customer Success Manager, you'll be engaging with senior decision-makers. Practice your storytelling skills to effectively communicate complex product capabilities in a way that highlights their business value. Be ready to discuss how you've successfully influenced renewals and upsells in past roles.
✨Showcase Your Technical Proficiency
Familiarise yourself with customer success platforms like Gainsight or Salesforce. Be prepared to discuss how you've used these tools to manage enterprise accounts and drive customer success. Highlight any specific metrics or outcomes you've achieved using these platforms.
✨Demonstrate a Proactive Attitude
Zoom values a proactive, self-starting attitude. During the interview, share examples of how you've taken initiative in previous roles to improve customer experiences or drive product usage. Emphasise your growth mindset and willingness to take action to achieve desired outcomes.
