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- Tasks: Monitor calls to provide 24/7 support for vulnerable individuals.
- Company: Join a dedicated service focused on community safety and support.
- Benefits: Enjoy flexible shifts, weekend pay enhancements, and training opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and IT knowledge are preferred; training provided.
- Other info: Fixed term for 18 months with varied shifts and potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
The job itself The Lifeline and Responder Service are seeking to recruit a Lifeline Control Operator working in its dedicated control centre. The successful candidate will assist via call monitoring to make available twenty-four-hour support and security for elderly, disabled or otherwise vulnerable persons in their home. If you thrive under pressure and maintain a confident and resilient attitude in challenging situations, we would like to hear from you! We are looking for a highly proactive and efficient individual with strong communication skills who can work effectively with others both within their immediate service, partnering services and members of the community. You will be required to be adaptable, flexible with a positive can-do approach and be able to show initiative. A full working knowledge of answering calls in a control centre environment is desirable and providing excellent customer service is a must along with a full working knowledge of IT applications including Microsoft Office and service specific software, although training is available for individuals who lack this experience/knowledge. The ability to interpret data to ensure the relevant standards are monitored and adhered to is extremely important in this role. Good organisational skills, the ability to multitask and attention to detail are vital as well as working within specific timescales. The successful applicant must be able to work to relevant quality standards, meeting set Key Performance Indicators and policies and procedures of the Local Authority. This post is fixed term for 18 months, the hours will be 30 hrs working between the hours of 14:00am and 22:00pm (on average 4 shifts per week – 7.5 hour shifts), this includes Bank holiday working but shifts may change with considerable notice depending on service demand. An additional enhancement is paid on top of salary, for any hours worked on weekends, or after 8pm on weekdays. Working days for this role are: Week 1 – Tuesday, Wednesday, Thursday and Friday Week 2 – Monday, Tuesday, Saturday and Sunday. #J-18808-Ljbffr
Lifeline Control Operator employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Control Operator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Lifeline Control Operator. Understanding the nuances of call monitoring and the types of situations you may encounter will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Highlight your ability to work under pressure by sharing relevant experiences in previous roles. Think about times when you successfully managed stressful situations, as this will resonate well with the requirements of the job.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you effectively collaborate with others. Be ready to provide examples of teamwork, especially in high-stakes environments, as this is crucial for the role.
✨Tip Number 4
Brush up on your IT skills, particularly with Microsoft Office and any service-specific software. Even if you lack experience, demonstrating a willingness to learn and adapt can set you apart from other candidates.
We think you need these skills to ace Lifeline Control Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call monitoring or customer service roles. Emphasise your communication skills and any experience working under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Lifeline Control Operator position. Mention specific examples of how you've demonstrated adaptability, initiative, and teamwork in previous roles.
Showcase IT Proficiency: If you have experience with Microsoft Office or similar software, be sure to mention it. If not, express your willingness to learn and adapt to new technologies, as training is available.
Highlight Organisational Skills: Discuss your ability to multitask and manage time effectively. Provide examples of how you've met deadlines or worked within specific quality standards in past positions.
How to prepare for a job interview at East Riding of Yorkshire Council
✨Show Your Resilience
As a Lifeline Control Operator, you'll face challenging situations. Be prepared to share examples of how you've thrived under pressure in previous roles. This will demonstrate your ability to remain calm and effective when it matters most.
✨Highlight Communication Skills
Strong communication is key in this role. During the interview, emphasise your experience in providing excellent customer service and how you effectively communicate with both vulnerable individuals and team members.
✨Demonstrate Adaptability
The job requires flexibility and a positive attitude. Be ready to discuss times when you've had to adapt quickly to changing circumstances or work demands, showcasing your proactive approach.
✨Familiarise Yourself with IT Applications
While training is available, having a basic understanding of Microsoft Office and any relevant software can set you apart. Mention any experience you have with similar applications to show you're tech-savvy and ready to learn.
