Senior Services Officer - Digital

Job Details Company Job Details Senior Services Officer (Digital) Salary : £41,511 – £44,711 per annum (Grade 10) Hours: 37 hours per week Contract : 12 Months Fixed Term Location : Dudley Central Dudley Council are seeking to appoint a Senior Services Officer (Digital) to assist in the management of a number of Digital Projects that the section are working on including the Digital Switchover of the Telecare system, Upgrade of Telephony Lines, Upgrade of 2G/3G SIMs in various specialist equipment and you will be working very closely with the Service Manager and the Electrical Specialist Contractor. The works will be across the Council’s Housing Assets and Development services including Sheltered Schemes and Dispersed properties. Housing Assets and Development services are the landlord for Council owned properties and offer a range of services to tenants. Within this section, there is a Communal Assets and Specialist team who deliver planned maintenance and improvements to homes, sheltered schemes and flatted development to ensure it meets decency and current standards. Responsibilities You will ensure high standards, minimal defects and high customer satisfaction and be responsible for producing technical specifications, feasibility studies and full-on site contract administration together with procurement, payment and cost control to building works and technical systems that primarily include: Electrical systems and infrastructure Specialist technical systems and infrastructure, including those that provide security and support to vulnerable residents Major and minor installation works Term and consultancy contracts Focusing mostly on the new Digital Projects with this Specialist Team. You will play a critical role within the Team and work closely with the Electrical Specialist Contractor, ICT, Manufacturers and our internal Telecare Team to ensure all our Digital Systems are upgraded prior to the Digital Switchover dates in January 2027. We have started moving into the new exiting generation of Digital Technology and our team is at the forefront of making a difference for our residents and this will be an exciting time to join us and be involved in the new innovation. The successful candidate will possess a good standard of education with minimum professional/trade qualifications of: City & Guilds 236/2360, parts 1, 2 and C (electrical installation or similar) City & Guilds 2391 Inspection and Testing HNC/HND in a building or electrical engineering capacity Electrotechnical Certification Scheme (ECS) We are looking for someone with proven experience of managing performance of contractors and a broad knowledge of New Digital Systems in the Telecare and Housing infrastructures as you will monitor the progress of these new installation and ensure compliance to current standards. For more information on the role contact mazhar.mohammed@dudley.gov.uk So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications Attached documents SENIOR SERVICES OFFICER DIGITAL -PS June 2025.doc SENIOR SERVICES OFFICER DIGITAL -JD June 2025.docx Benefits List Company Top tip when applying – As we’ve got a new recruitment system the application process has changed a little and we hope you’ll like it! You’ll first need to register and create a profile the first time you apply. Creating your profile will enable you do things such as track your application progress, view emails you’ve received from us and manage communication preferences, manage your interview bookings and offer information if successful. About Dudley Council It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that: is ready to embrace change, providing an environment in which you will be encouraged to make your mark is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people wants borough residents to have their say through our community forums dedicates time to meaningful consultation and listen to the views of our residents is working with the community to encourage active involvement of our residents We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan , Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.info Company Info Website http://www.dudley.gov.uk/ Telephone 01384 811300 Location Dudley Metropolitan Borough Council Council House Priory Road Dudley West Midlands DY1 1HF United Kingdom #J-18808-Ljbffr