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- Tasks: As a Cycle Technician, you'll service and repair bikes while delivering top-notch customer service.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and a fantastic Trade Price Bike Scheme.
- Why this job: Be part of a growing team that values your skills and offers career development opportunities.
- Qualifications: Experience in cycle service or retail is preferred, but enthusiasm and customer service skills are key.
- Other info: Flexible hours with a rota system, including weekends, to fit your lifestyle.
Got a passion for all things bike? You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer.
Carrying out most of the service and repair work yourself, you’ll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike.
Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you’ll need:
- Experience of service, building and repair across a range of cycles
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Experience of working with - and achieving - sales targets
- Availability to work on a rota basis, including weekends
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Technician
✨Tip Number 1
Show your passion for cycling! When you get the chance to speak with us, share your experiences with bikes, whether it's repairs you've done or rides you've enjoyed. This enthusiasm can really set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the latest trends in cycling and bike technology. Being knowledgeable about electric bikes and performance cycles can impress us and demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss your customer service skills. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on delivering excellent service and building relationships.
✨Tip Number 4
Be ready to showcase your teamwork abilities. Since you'll be helping to develop other team members, sharing instances where you've successfully collaborated with others will highlight your leadership potential.
We think you need these skills to ace Cycle Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in cycle services or retail. Mention specific skills related to bike repair and customer service that align with the job description.
Show Your Passion: Express your enthusiasm for cycling and how it drives your work ethic. Share personal anecdotes about your experiences with bikes, which can help convey your genuine interest in the role.
Tailor Your CV: Customise your CV to reflect the key responsibilities and requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you are a great fit for the Cycle Technician position. Address your technical skills, customer service experience, and willingness to learn and grow within the company.
How to prepare for a job interview at Halfords Group PLC
✨Show Your Passion for Bikes
Make sure to express your enthusiasm for cycling during the interview. Share any personal experiences or stories that highlight your love for bikes, as this role requires a genuine passion for the product.
✨Demonstrate Technical Skills
Be prepared to discuss your technical skills related to bike servicing and repair. If you have experience with different types of cycles, mention specific examples of work you've done, as this will showcase your expertise.
✨Highlight Customer Service Experience
Since delivering great customer service is key, share examples from your past roles where you went above and beyond for customers. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Prepare for Teamwork Questions
As the role involves helping develop other team members, be ready to discuss your experience in mentoring or training others. Highlight any instances where you collaborated effectively with colleagues to achieve common goals.
