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- Tasks: Manage helpdesk requests and support facilities operations daily.
- Company: Join Labcorp, a leader in drug development solutions for top pharmaceutical companies.
- Benefits: Enjoy a supportive work environment with opportunities for growth and inclusion.
- Why this job: Be part of a team that impacts healthcare and helps bring life-saving drugs to market.
- Qualifications: Prior helpdesk experience and strong communication skills are essential.
- Other info: Labcorp values diversity and encourages all qualified applicants to apply.
The predicted salary is between 24000 - 36000 £ per year.
Do you have prior experience working in a helpdesk or facilities coordinator role? Do you have experience using CAFM, CMMS or related systems? If you answered YES, then come and join our Facilities team, at our site in Alconbury, Cambridgeshire!
As a Helpdesk Coordinator at Labcorp, you will:
- Manage daily helpdesk requests through the CMMS system
- Monitor the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
- Raise helpdesk requests for relevant departments or contractors
- Maintain the central database of purchase requisitions raised by facilities
- Update and manage the annual contractor scheduling for preventative maintenance
- Undertake administrative tasks as required by facilities management
What we need from you:
- Prior experience in a helpdesk or facilities coordinator role, ideally within a corporate environment
- Excellent communications and interpersonal skills with various stakeholders
- Ideally you will hold experience with CAFM/CMMS systems, however strong IT skills will be considered
Labcorp is proud to be an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.
Contact Detail:
Laboratory Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with CAFM and CMMS systems before applying. Understanding how these systems work will not only boost your confidence during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your communication skills. As a Helpdesk Coordinator, you'll be interacting with various stakeholders, so practice clear and concise communication to ensure you can effectively manage enquiries and requests.
✨Tip Number 3
Research Labcorp and its facilities management processes. Knowing the company’s values and how they operate will help you align your answers with their expectations during the interview.
✨Tip Number 4
Prepare examples from your past experience that showcase your problem-solving skills. Being able to discuss specific situations where you've successfully managed helpdesk requests or coordinated tasks will set you apart from other candidates.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your prior experience in a helpdesk or facilities coordinator role. Use specific examples that demonstrate your skills and how they relate to the responsibilities listed in the job description.
Showcase Technical Skills: If you have experience with CAFM, CMMS, or similar systems, be sure to mention this prominently in your application. If not, highlight your strong IT skills and willingness to learn new systems.
Tailor Your Communication: Given the importance of communication in this role, ensure your application reflects excellent interpersonal skills. Use clear and concise language, and consider including examples of how you've effectively communicated with various stakeholders in the past.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Helpdesk Coordinator.
How to prepare for a job interview at Laboratory Corporation
✨Showcase Your Helpdesk Experience
Be prepared to discuss your previous roles in helpdesk or facilities coordination. Highlight specific examples of how you managed requests and resolved issues, as this will demonstrate your capability to handle the responsibilities at Labcorp.
✨Familiarise Yourself with CMMS/CAFM Systems
If you have experience with CMMS or CAFM systems, be ready to talk about it. If not, brush up on the basics of these systems and express your willingness to learn. This shows initiative and a proactive attitude.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be concise and ensure you can explain complex ideas simply, especially when discussing past experiences with stakeholders.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the team dynamics, company culture, and expectations for the Helpdesk Coordinator role. This not only shows your interest but also helps you assess if the company is the right fit for you.
