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- Tasks: Manage helpdesk requests and support facilities operations daily.
- Company: Join Labcorp, a leader in drug development solutions for top pharmaceutical companies.
- Benefits: Enjoy a supportive work environment with opportunities for growth and inclusion.
- Why this job: Be part of a team that impacts healthcare and helps bring life-saving drugs to market.
- Qualifications: Prior helpdesk experience and strong communication skills are essential.
- Other info: Labcorp values diversity and encourages all qualified applicants to apply.
The predicted salary is between 30000 - 42000 £ per year.
Do you have prior experience working in a helpdesk or facilities coordinator role? Do you have experience using CAFM, CMMS or related systems? If you answered YES, then come and join our Facilities team, at our site in Alconbury, Cambridgeshire!
As a Helpdesk Coordinator at Labcorp, you will:
- Manage daily helpdesk requests through the CMMS system
- Monitor the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
- Raise helpdesk requests for relevant departments or contractors
- Maintain the central database of purchase requisitions raised by facilities
- Update and manage the annual contractor scheduling for preventative maintenance
- Undertake administrative tasks as required by facilities management
What we need from you:
- Prior experience in a helpdesk or facilities coordinator role, ideally within a corporate environment
- Excellent communications and interpersonal skills with various stakeholders
- Ideally you will hold experience with CAFM/CMMS systems, however strong IT skills will be considered
Labcorp is proud to be an Equal Opportunity Employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
Helpdesk Coordinator employer: Laboratory Corporation
Contact Detail:
Laboratory Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with CAFM and CMMS systems before applying. Understanding how these systems work will not only boost your confidence during the interview but also show us that you're proactive and serious about the role.
✨Tip Number 2
Brush up on your communication skills. As a Helpdesk Coordinator, you'll be interacting with various stakeholders, so practice articulating your thoughts clearly and concisely to demonstrate your interpersonal skills.
✨Tip Number 3
Research Labcorp and its facilities management approach. Knowing our company values and how we operate will help you tailor your responses in interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare examples from your past experience that highlight your problem-solving abilities. We want to hear how you've successfully managed helpdesk requests or coordinated facilities tasks in previous roles.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your prior experience in a helpdesk or facilities coordinator role. Use specific examples that demonstrate your skills and how they relate to the responsibilities listed in the job description.
Showcase Technical Skills: If you have experience with CAFM, CMMS, or similar systems, be sure to mention this prominently in your application. If not, highlight your strong IT skills and willingness to learn new systems.
Tailor Your CV: Customise your CV to align with the job requirements. Use keywords from the job description to ensure your application stands out and shows that you are a perfect fit for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work at Labcorp and how your background makes you an ideal candidate for the Helpdesk Coordinator position. Be sure to convey your enthusiasm for the role and the company.
How to prepare for a job interview at Laboratory Corporation
✨Showcase Your Helpdesk Experience
Make sure to highlight your previous experience in helpdesk or facilities coordination roles. Be prepared to discuss specific examples of how you managed daily requests and resolved issues effectively.
✨Familiarise Yourself with CMMS/CAFM Systems
If you have experience with CMMS or CAFM systems, be ready to talk about it. If not, brush up on the basics of these systems and express your willingness to learn. This shows your proactive attitude.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with various stakeholders, practice articulating your thoughts clearly. Prepare to give examples of how you've successfully communicated in past roles, especially in challenging situations.
✨Prepare for Administrative Task Questions
Expect questions related to administrative tasks and how you prioritise them. Think of instances where you managed multiple responsibilities and how you ensured everything was completed efficiently.
