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- Tasks: Lead a team to manage tech needs for external Portfolio Management teams.
- Company: Join Millennium Management, a leader in financial services with a global presence.
- Benefits: Enjoy opportunities for international travel and collaboration across diverse teams.
- Why this job: Be at the forefront of tech solutions, driving impact in a dynamic environment.
- Qualifications: 7+ years in infrastructure project delivery; experience in end user product management preferred.
- Other info: Occasional travel to offices in London and Singapore is required.
The predicted salary is between 43200 - 72000 £ per year.
The Manager of End User Services Relationship Management is responsible for ensuring effective communication, coordination, and prioritization of technology needs for external Portfolio Management (PM) teams at Millennium Management. This role manages the team that defines the strategy and product offerings for external PM teams that may be bespoke for their needs or be leveraged across the organization.
End User relationship managers act as the primary liaison between external PM teams, application teams, project managers, and technology teams to ensure that key user requirements are clearly understood and addressed in a timely and efficient manner. The End User Services organization is seeking an experienced professional to establish and manage the End User Relationship Management team to focus on the needs of external PM teams leveraging diverse technologies, but with a product mindset to drive repeatable and scalable solutions. This includes managing the deployment of tools such as email, chat, file sharing, mobile platforms, and productivity suites, as well as coordinating with Legal, Compliance, InfoSec, and the Infrastructure teams for compute, networking, storage, and database requirements. The successful candidate will possess a combination of strong interpersonal, organizational, and technical skills, along with the ability to drive delivery in a dynamic environment. Occasional international travel to other Millennium offices, including London and Singapore, is required.
Principal Responsibilities
- Gathering, analyzing, and documenting end user and technical requirements
- Managing a globally distributed team
- Creating templates to simplify the delivery of solutions for external PM teams and internal stakeholders
- Managing senior business and technology management expectations
- Identifying appropriate components needed to satisfy the requirements
- Communicating how the components will meet the requirements
- Coordinating component deployment across Infrastructure Technology teams and partner teams such as Legal, Compliance, InfoSec, Trading Services, HR, Operations, and Real Estate
- Creating and maintaining prioritized books of work for customer teams
- Tracking and reporting deployment status vs customer books of work
Qualifications/Skills Required
- 7+ years of infrastructure project and/or service delivery in the financial services industry
- Experience in end user product management preferred
- Experience managing a globally distributed team
- Ability to manage multiple simultaneous cross-team deliveries to successful conclusion
- Strong sense of ownership and the ability to instill the same in other technology teams
- Working knowledge of end user technologies: workspace, collaboration, and communication
- Familiarity with Office 365, Exchange Online, InTune, Teams, Sharepoint, and Slack
- Familiarity with Software Development Lifecycle (SDLC) management
- Familiarity with common AI tooling use cases and benefits, including Chat GPT
- Excellent oral & written communication, with effective presentation skills
- Ability to organize and lead meetings with customers, technologists, and senior leaders
- Detail-oriented, customer-focused approach to discovery, planning, deployment
- Team player with a strong desire to collaborate with others and help solve business problems
- Ability to thrive in a dynamic environment and re-prioritize as needed to meet urgent demands
End User Services Relationship Manager employer: Millennium Management
Contact Detail:
Millennium Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Relationship Manager
✨Tip Number 1
Network with professionals in the financial services industry, especially those who work in end user services or relationship management. Attend industry events or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Teams, and Slack. Consider taking online courses or certifications to enhance your knowledge and demonstrate your commitment to mastering these tools.
✨Tip Number 3
Prepare for interviews by practising how to articulate your experience in managing cross-team deliveries and your approach to problem-solving in dynamic environments. Use examples from your past roles to showcase your skills effectively.
✨Tip Number 4
Research Millennium Management and their culture to understand their values and expectations. Tailor your conversations during networking or interviews to reflect how your personal values align with theirs, which can help you stand out as a candidate.
We think you need these skills to ace End User Services Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in infrastructure project management and end user product management. Use specific examples that demonstrate your ability to manage cross-team deliveries and your familiarity with technologies like Office 365 and Slack.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the role and how your skills align with the responsibilities outlined in the job description. Mention your experience managing globally distributed teams and your strong communication skills.
Showcase Your Technical Skills: Include a section in your application that details your technical skills, particularly those related to end user technologies and project management. Highlight any experience you have with AI tooling and the Software Development Lifecycle.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare examples of how you've successfully managed stakeholder expectations and coordinated with various teams to deliver solutions.
How to prepare for a job interview at Millennium Management
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the End User Services Relationship Manager does. Familiarise yourself with the responsibilities outlined in the job description, especially around managing communication and coordination between teams.
✨Showcase Your Interpersonal Skills
This role requires strong interpersonal skills. Be prepared to discuss examples from your past experiences where you've successfully managed relationships or resolved conflicts, particularly in a technology or financial services context.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of end user technologies like Office 365, Teams, and Slack. Be ready to explain how you've used these tools in previous roles and how they can benefit external PM teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to managing a globally distributed team or coordinating with various departments like Legal and Compliance.
