IT Service Continuity Analyst / Planner - 5 Month Fixed Term Contract

You’ll be responsible for the development and execution of IT Service Continuity Management (ITSCM) activities at TSB. Ideally, you’ll already work in the disaster recovery / service continuity area and be well aware of the challenges and complexities. This is a critical role to ensure we are compliant with both internal and external (regulators/schemes) policies and procedures around regular testing and proving of resilience capabilities.

What you’ll bring

• A IT Service Continuity professional with solid and demonstrable understanding of Disaster Recovery processes and controls, typical standards, and policies.Ideally, ITIL certified.
• Previous experience of planning/analysing complex service/application/platform related disaster recover exercise(s). Full end-to-end proving, mitigating risks and ensuring right outcomes.
• In-depth strong understanding of IT Platforms and Infrastructure. Disaster Recovery methodology – Storage / DNS / VMware / Databases / Cloud..etc.
• This role involves working weekends and overnight to accommodate the DR testing during maintenance windows – so applicant needs to be flexible around working hours / patterns. Occasionally exercises are arranged at pace and have to be supported due to business needs.
• Strong Microsoft Excel Skills required for this role – to maintain plans, relationships/dependencies, pivot tables, heat maps…etc. Plan Testing – ability to plan, organise, and execute technical recovery plans through planned controlled Events allowing business areas to test the suitability of the IT Service Continuity / Disaster Recovery capability. Ability to work on own initiative, multi-task, identify areas of focus and adapt to changing priorities.
• Post Event Reporting – ability to write reports ensuring all issues have been captured, thoroughly investigated to understand root cause and recommended actions documented with owners and due dates. Continue to follow-up these reports until all issues have been completely resolved. Ensure risks raised and tracked for any pending issues.