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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales in a vibrant store environment.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, free samples, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers communities and promotes sustainability while expressing your individuality.
- Qualifications: A passion for customer engagement and open availability for flexible shifts is essential.
- Other info: Wear what makes you feel good; we embrace diversity and encourage personal expression.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
- As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.
- You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More About The Role:
- Learn and understand our products - they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes; we’re not just selling a skin care routine, we’re also helping communities build a better life.
- Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What We Look For:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What We Offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services
NEW Customer Consultant Keyholder employer: Thebodyshop
Contact Detail:
Thebodyshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NEW Customer Consultant Keyholder
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with customers and demonstrate your alignment with the brand's philosophy during your interactions.
✨Tip Number 2
Engage with the products before your interview. Try out a few items from their range, especially those that are vegetarian or vegan, so you can share your personal experiences and recommendations with customers effectively.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in the past. Highlight any experience you have in retail or similar environments where you’ve driven sales through exceptional service.
✨Tip Number 4
Be ready to discuss your availability openly. Since the role requires flexibility for evening, weekend, and holiday shifts, demonstrating your willingness to accommodate these needs will make you a more attractive candidate.
We think you need these skills to ace NEW Customer Consultant Keyholder
Some tips for your application 🫡
Understand The Body Shop's Values: Before you start writing your application, take some time to understand The Body Shop's mission and values. Highlight how your personal beliefs align with their commitment to ethical beauty and community support.
Tailor Your CV: Make sure your CV reflects your customer service experience and any relevant skills that match the job description. Emphasise your ability to connect with customers and provide exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for The Body Shop's products and philosophy. Share specific examples of how you've engaged with customers in the past and how you can contribute to the team.
Showcase Your Availability: Since the role requires open availability for evening, weekend, and holiday shifts, clearly state your availability in your application. This shows your commitment and flexibility to meet the company's needs.
How to prepare for a job interview at Thebodyshop
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower communities, as this will show your genuine interest in the brand.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to listen to their needs and recommend products that suit their preferences, as this is crucial for the Customer Consultant role.
✨Show Your Passion for Cruelty-Free Products
Express your enthusiasm for cruelty-free and vegan products during the interview. Share any personal experiences or knowledge about ethical beauty that can demonstrate your alignment with The Body Shop's mission.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging customer interactions. Prepare scenarios where you turned a negative experience into a positive one, showcasing your resilience and adaptability.
