Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor and improve core business services 24/7, ensuring high availability.
- Company: Join TSB, a leading bank focused on delivering exceptional service.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world tech challenges with impact.
- Qualifications: Experience in technology monitoring and strong problem-solving skills required.
- Other info: Engage with various stakeholders and enhance your communication skills.
The predicted salary is between 36000 - 60000 £ per year.
The role involves 24/7 monitoring our core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain available to our customers and colleagues. You will be a part of a dedicated team of IT Operations Analysts & Snr Analysts who minimise the impact of incidents on business operations and maintain high service availability and performance standards in line with our objectives. The role involves engagement at all levels within TSB, both IT and business, as well as with our IT suppliers so excellent communications & relationship management skills are key.
What you’ll bring:
- Experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch.
- Excellent problem-solving abilities to address incidents and service situations of varying complexity.
- Effective communication skills to liaise with stakeholders and coordinate technical recovery teams.
- Proficiency in ITIL service operation processes, particularly operations, incident and problem management.
- Understanding of IT operations and infrastructure, including network, server, and application layers (beneficial).
- Knowledge of change management processes to minimize the risk of incident recurrence (beneficial).
- Previous technical exposure to banking related services (e.g. digital banking, ATM, Mainframe, distributed applications, citrix and payments) (beneficial).
IT Operations Analyst - Out of Hours employer: TSB Bank PLC
Contact Detail:
TSB Bank PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst - Out of Hours
✨Tip Number 1
Familiarise yourself with the specific monitoring tools and technologies mentioned in the job description. Being able to discuss your experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around incident and problem management processes. This will not only help you understand the expectations of the role but also allow you to speak confidently about how you can contribute to maintaining high service availability.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved complex technical issues. Highlighting your problem-solving skills with real-life scenarios will make a strong impression during interviews.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace IT Operations Analyst - Out of Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, particularly in monitoring and incident management. Emphasise any specific technologies or tools you've worked with that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your problem-solving skills and provide examples of how you've successfully managed incidents or improved service availability in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, include examples in your application that demonstrate your ability to liaise with stakeholders and coordinate teams effectively during technical recovery situations.
Showcase Relevant Knowledge: If you have experience with ITIL processes or banking-related services, make sure to mention this in your application. Highlighting your understanding of change management and service operation processes can set you apart from other candidates.
How to prepare for a job interview at TSB Bank PLC
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of various technology monitoring tools and IT operations. Be prepared to discuss your experience with application services, microservices, and infrastructure, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past incidents you've triaged or resolved. Highlight your analytical thinking and how you approached complex problems, as this will show your capability to handle the demands of the position.
✨Communicate Effectively
Since the role involves liaising with stakeholders and coordinating recovery teams, practice articulating your thoughts clearly. Use examples that demonstrate your ability to communicate technical information to non-technical audiences.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL service operation processes is key for this role. Be ready to discuss your knowledge of incident and problem management, and how you’ve applied these principles in previous roles.
