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For Companies At a Glance
- Tasks: Lead a vibrant retail team and enhance customer experiences daily.
- Company: Join a century-old, family-run retailer with strong community values.
- Benefits: Enjoy 6 weeks annual leave, employee discounts, and free medical insurance.
- Why this job: Make a real impact in a supportive environment while growing your career.
- Qualifications: Previous retail management experience is essential; hospitality or gardening background is a plus.
- Other info: Flexible working hours with opportunities for ongoing training and development.
The predicted salary is between 24800 - 31200 £ per year.
Are you an experienced retail leader looking for your next challenge in a multi-departmental environment? We are working on behalf of a long-standing, family-run retailer with over a century of heritage to find a dynamic Assistant Manager to join the leadership team at their flagship Garden & Leisure Centre in Norwich.
This is a fantastic opportunity to play a key role in delivering a first-class customer experience across a vibrant and diverse department store — including home living, fashion, furniture, Christmas, and BBQ ranges.
What You'll Be Doing:
- Supporting senior retail leadership to ensure an outstanding customer journey.
- Coaching and developing department leads and their teams to maintain high standards and drive sales.
- Working closely with the Store Manager to improve performance across retail, hospitality, and gardening operations.
- Leading recruitment and ensuring new starters are well-trained and confident.
- Acting as Duty Manager across all areas of the business.
- Managing customer feedback with a solution-focused approach.
- Overseeing rotas, staffing levels, and holiday planning.
- Driving performance through strong leadership and effective performance management.
What We're Looking For:
- Previous experience as a Manager or Assistant Manager in a multi-departmental retail environment is essential.
- A natural leader with the ability to coach, motivate, and inspire.
- Strong commercial awareness and a drive to enhance customer service and profitability.
- A background in hospitality or gardening is desirable due to the cross-functional nature of the site.
Why Join?
You will be joining a well-established and community-focused business that blends traditional values with modern retail practices. With a supportive team and a strong local presence, this is an opportunity to make a real impact and grow your career in a respected and thriving environment.
Role overview and Benefits:
- 39 hours per week, 5 days out of 7 (weekend and Bank Holiday working expected)
- 6 weeks annual leave (inclusive of Bank Holidays).
- 4 weekly pay i.e. 13 payments per year
- Up to 20% employee discount across all stores
- Enhanced Pension Scheme with 4 x Life Assurance
- Free Medical Insurance (currently through BUPA)
- Discretionary annual bonus
- Ongoing training & development and progression opportunities
- Free onsite parking
Assistant Manager employer: C2 Recruitment Ltd
Contact Detail:
C2 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the company’s values and heritage. Since this is a family-run retailer with a century of history, showing that you understand and appreciate their background can set you apart during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully coached and developed teams in previous roles. Be ready to discuss specific situations where your guidance led to improved performance or customer satisfaction.
✨Tip Number 3
Research the latest trends in retail, especially in multi-departmental environments. Being knowledgeable about current market dynamics and customer preferences will demonstrate your commercial awareness and commitment to enhancing customer service.
✨Tip Number 4
Prepare to discuss your approach to managing customer feedback. Think of examples where you turned negative experiences into positive outcomes, as this aligns with the role's focus on delivering an outstanding customer journey.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in retail management, particularly in multi-departmental environments. Use specific examples that demonstrate your leadership skills and ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention how your background aligns with the company's values and how you can contribute to enhancing the customer experience at their Garden & Leisure Centre.
Highlight Relevant Skills: In your application, emphasise skills such as coaching, team development, and commercial awareness. Provide examples of how you've successfully managed teams and improved performance in previous roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with a family-run retailer. Mention any personal connections to the community or the brand that could make you a great fit for their team.
How to prepare for a job interview at C2 Recruitment Ltd
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or motivated your team to achieve targets.
✨Understand the Business
Familiarise yourself with the retailer's values, products, and customer service approach. Being knowledgeable about their offerings, especially in gardening and hospitality, will show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, particularly in managing customer feedback or handling staffing issues. Think of specific scenarios where you turned challenges into opportunities.
✨Emphasise Your Commercial Awareness
Highlight your understanding of retail performance metrics and how you can contribute to enhancing profitability. Be ready to discuss strategies you've implemented in the past that improved sales or customer satisfaction.
