Force Contact Centre Operator

Job Title Force Contact Centre Operator

Grade E £26,937 – £31,296

Plus Shift Allowance 20% Weekend Working 14.21%

Contract Type Permanent

Staffordshire Police is continually striving to deliver the best possible service for the county’s residents, businesses and visitors. It is a fast‑paced organisation, adaptive to modern policing needs and open to continual improvement.

Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves.

About The Opportunity

• Staffordshire Police Force Contact Centre are looking for aspiring Contact professionals to join our May 2026 intake, helping to establish a safe and confident Staffordshire.

Can you remain calm in a crisis? Are you values driven? Do you risk assess and make dynamic decisions? Do you care about the public and the community where you live? We need people who are willing and able to help members of the public through what could be some of the most challenging moments of their lives.

Working across the Force Contact Centre your role will include ensuring that all 999/101 emergency/non‑emergency calls are answered promptly and professionally.

You will be working with our Response, Neighbourhood Policing and Investigation teams as part of the dispatch function utilising radio and technology systems deploying officers to incidents and dealing with specialist teams to ensure public safety and response to emergency and non‑emergency incidents.

You will be the first point of contact with the police. You will be a calm, reassuring voice in someone’s hour of need. Asking the right questions, listening for vital details and recording information.

Being a Force Contact Centre Operator is certainly not your typical nine‑to‑five. You will deal with emergency 999 calls, non‑emergency 101 calls and digital platforms which include on‑line crime reporting and live chat. In return, we promise you a competitive starting salary, great learning environment and the pride that comes from helping the communities of Staffordshire.

What can we offer you?

• Total Salary: £36,152 – £42,002 per annum/pro rata, inclusive of 20% shift allowance and 14.21% Weekend Working, equating to an additional £9,215 per annum. Shift allowance is subject to successful completion of the FCC Academy.
• Staff Benefits: Pension scheme, On‑site Gym, Staff Restaurant, Free parking, Blue Light card, and many more.
• Shift patterns: After transition from the FCC Academy you will be allocated a shift covering 24‑hour, 7‑day, 365‑day operation with rotating shifts including evenings, nights, weekend and bank holidays.

Force Contact Centre Academy

The initial training course is 5 weeks classroom‑based training. You will receive a range of inputs that will facilitate your journey in becoming a Force Contact Professional. You will have a 10‑week academy‑based exposure to 999 emergency and 101 non‑emergency calls. Successful demonstration of competency in these areas will be required before moving onto shift.

Starting your career in our Force Contact Centre will provide you with a wide range of skills and experiences. There are also opportunities for development, such as becoming a Tutor or Mentor, and additional training on certain topics enabling you to become a subject matter expert.

Additional Information

The deadline for submission of applications is Midday Sunday 2nd November 2025.

Should your application be progressed you will be required to attend an assessment. Following successful completion of the assessment you will be required to attend an interview. Please ensure you dress in office wear.

Assessments are scheduled for the weekend of 8th and 9th November 2025, taking 1 to 2 hours. Interviews are scheduled for the weekend of 15th and 16th November 2025.

Training Course Date: Monday 11th May 2026.

Further details of the key tasks, responsibilities can be found within the role profile.

In addition to your salary, you will have access to a range of benefits including:

• Pension Scheme – Employers Pension contribution 21.5% Staffordshire Pension Fund
• Generous holiday entitlement, plus Bank Holidays
• Sick pay scheme
• Fostering friendly policy
• Family friendly policies – maternity, paternity, parental leave, adoption, disability leave, and carers leave
• Access to health and wellbeing support
• Eye care vouchers
• On‑site Gyms
• Staff associations
• Reward and Recognition
• Blue light Card
• Flexible working options
• Training and development opportunities
• Car lease scheme
• Cycle to work scheme
• Free Parking at selected sites
• Onsite catering facilities
• Access to Staff Networks
• Union support
• Financial products and services

Staffordshire Police is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve. Our vacancies are open to everyone and appointments are made based on merit. We encourage and welcome applications from all under‑represented groups, including Black, Asian, minority ethnic backgrounds, women, people with disabilities, neuro‑divergent individuals, and members of the LGBTQ+ community.

We use positive action to encourage potential candidates from underrepresented groups through targeted step‑in support and advice sessions. If you have the skills, experience and values that match Staffordshire Police, we would welcome you to apply.

For more information on Positive Action please email positive.action@staffordshire.police.uk. For any recruitment queries please email hrrecruitment.team@staffordshire.police.uk.

Please note that if you are successful at interview and commence pre‑employment checks, this will include vetting. Please see the vetting process at joiningthepolice.co.uk.