Customer Service

• If you have Customer Service experience and live near Uxbridge
• If you want to work in a Service desk environment

About Our Client

This opportunity is with a well-established, large-sized organisation in the retail industry, located in Uxbridge. The company is known for its high-quality products and a commitment to delivering excellent customer experiences.

Job Description

• Providing exceptional customer service via phone and email
• Resolving customer inquiries and complaints swiftly and professionally.
• Keeping accurate records of customer interactions and transactions.
• Scheduling appointments
• Producing quotes to customers
• Working closely with the retail team to ensure customer satisfaction and loyalty.
• Identifying opportunities to improve the customer experience and providing feedback to the relevant departments.
• Participating in product knowledge training and updates to stay informed about our retail offerings.
• Contributing to team efforts by accomplishing related tasks as needed.

The Successful Applicant

A successful Customer Service representative should have:

• Experience in a customer-facing role, preferably in the retail industry.
• Excellent verbal and written communication skills.
• A high level of empathy and the ability to remain calm under pressure.
• Competency in using various forms of technology for customer communication

What\’s on Offer

• A competitive salary range, between £28,000 – £32,000 per annum.
• A comprehensive benefits package (details to be shared via email).
• A positive and supportive company culture that encourages personal growth and development.
• The chance to work in an exciting retail environment in Uxbridge.

We highly encourage professionals who believe they can thrive in this role to apply. This is a fantastic opportunity for those passionate about customer service and the retail industry to develop their career in a reputable organisation. #J-18808-Ljbffr