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For Companies At a Glance
- Tasks: Assist customers with mortgage enquiries and support advisers in applications.
- Company: Join The Mortgage Clinic, a leading provider of expert mortgage advice in Belfast.
- Benefits: Enjoy a competitive salary, holiday pay, and a pension plan.
- Why this job: Kickstart your career in financial services with a clear path to becoming a Trainee Independent Mortgage Adviser.
- Qualifications: 4 years of customer service experience and 5 GCSEs including Maths and English required.
- Other info: Work in a dynamic environment with opportunities for professional growth.
The predicted salary is between 20400 - 21840 £ per year.
The Mortgage Clinic is currently seeking an experienced Mortgage Administrator / Enquiry Consultant to work in their busy offices in East Belfast & Lisburn Road Belfast, Co Antrim.
In your new role you will provide our customers with an excellent customer journey. You will be dealing with customer enquiries from all sources, converting these into appointments for the team of Mortgage Advisers, and working closely in a support role with the mortgage advisers assisting them with mortgage applications and communication with customers, banks and building societies, estate agents, and solicitors.
This is a developmental role which puts you on a pathway to become a Trainee Independent Mortgage Adviser inside two years. The Mortgage Enquiry Consultant role builds the foundations to start professional mortgage advice qualifications, and a long term career in financial services.
You will have the following experience/skills:
- Excellent sales/customer service experience.
- A proven track record of working in a busy mortgage administration or banking customer service role.
- Good knowledge of mortgages.
- Outstanding telephone manner and excellent written communication skills.
- Excellent organisation and prioritisation skills in order to handle multiple tasks, stay focused under pressure and work to tight deadlines.
- Excellent attention to detail and accuracy of work.
- Confident in having challenging conversations.
- Proficient in the use of Microsoft Packages including Excel, Outlook and Word.
To be successful you’ll also need to be a positive, friendly, multitasker who is able to work independently, and as part of a team.
Essential Criteria:
- A minimum of 4 years sales/customer service experience or banking customer service experience.
- A minimum of 5 GCSEs or equivalent at grade C and above, must include Mathematics and English.
Salary & Benefits: £24,000 - £26,000 per annum
Hours of Work: To be discussed at Interview
Paid Monthly
Pension
Holiday Pay
Contact Details & Deadline:
To be considered for this position, please forward your CV to Helmut Elstner at The Mortgage Clinic Belfast helmutelstner@themortgageclinicuk.co.uk
For further information on this opportunity please contact Helmut at The Mortgage Clinic Belfast on 028 9560 9410, however you must send your CV first to allow us to assess your suitability.
The Mortgage Clinic Belfast believes excellent and professional customer service is paramount, and our mission is to deliver expert advice to those that need it the most, so borrowing on property seems as stress free as possible! We support clients at all levels, from first-time buyers to experienced investors.
YOUR DETAILS WILL BE TREATED IN A CONFIDENTIAL MANNER WITH THE MORTGAGE CLINIC BELFAST.
ONLY APPLICANTS MEETING THE CRITERIA WILL BE CONTACTED.
Job Types: Full-time, Permanent
Mortgage Administrator / Enquiry Consultant employer: The Mortgage Clinic
Contact Detail:
The Mortgage Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator / Enquiry Consultant
✨Tip Number 1
Familiarise yourself with the mortgage industry and current market trends. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. Since the role requires outstanding communication skills, being confident and articulate over the phone will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Highlighting your experience in handling challenging conversations will show that you're ready for the demands of this position.
✨Tip Number 4
Get comfortable with Microsoft Excel, Outlook, and Word if you're not already. Being proficient in these tools is essential for the role, and demonstrating your skills can give you an edge during the interview process.
We think you need these skills to ace Mortgage Administrator / Enquiry Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in sales and customer service, particularly in mortgage administration or banking. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the mortgage industry and how your skills align with the job requirements. Be sure to express your enthusiasm for providing excellent customer service.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to handle multiple tasks under pressure. These are crucial for the Mortgage Administrator / Enquiry Consultant role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in this role.
How to prepare for a job interview at The Mortgage Clinic
✨Showcase Your Customer Service Skills
Since the role heavily focuses on providing an excellent customer journey, be prepared to share specific examples of how you've successfully handled customer enquiries in the past. Highlight your ability to convert inquiries into appointments and your experience in a busy environment.
✨Demonstrate Your Knowledge of Mortgages
Familiarise yourself with basic mortgage concepts and terminology. During the interview, confidently discuss your understanding of mortgages and any relevant experience you have in the field. This will show that you're not just a good fit for the role but also genuinely interested in the industry.
✨Prepare for Challenging Conversations
The job requires confidence in having challenging conversations. Think of scenarios where you had to navigate difficult discussions and prepare to explain how you managed those situations effectively. This will demonstrate your ability to handle pressure and maintain professionalism.
✨Highlight Your Organisational Skills
With multiple tasks to juggle, it's crucial to showcase your organisational and prioritisation skills. Be ready to discuss how you manage your time and stay focused under pressure, perhaps by sharing a specific instance where you successfully balanced competing priorities.
