Customer Collections Representative

Are you ready to take on a rewarding new challenge? Do you have a passion for helping others while managing disputes? Want to work in a role where your contributions truly matter? We are currently looking for a Customer Collections Representative to join our vibrant team in Shipley, West Yorkshire (Hybrid)!

Hours of Work

Full-time, with flexibility for hybrid working.

As a Customer Collections Representative, you will play a key role in maintaining minimal overdue debt by swiftly addressing customer payments and identifying amicable arrears solutions. Your responsibilities will include managing an allocated list of debt recovery sites through communication with residents, negotiating service disconnections as needed, and providing updates to clients. Additionally, you will support our Billing and Customer Services Team, building rapport and ensuring that all communications meet our high standards.

Customer Collections Representative Requirements

• Excellent communication and writing skills.
• Strong listening abilities and empathy.
• Experience in credit control and/or debt recovery is advantageous.
• Proactive attitude with excellent negotiation skills.
• A genuine desire to learn and help customers.

Meet the Organisation: Who We Are and What We Do

At Switch2 Energy, we are committed to delivering excellent service and support to our customers, whether they are vulnerable or non-vulnerable. We pride ourselves on being an equal opportunities employer, ensuring that our teams are diverse, inclusive, and equipped to help those we serve.

If you think you are suitable for this Customer Collections Representative role, please apply now and embark on an exciting journey with us! Your skills could make a significant impact on our team and the community we serve.