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For Companies At a Glance
- Tasks: As a Lobby Ambassador, you'll ensure safety and security while providing excellent service.
- Company: Mitie Cleaning & Hygiene Services is a leading facilities management company with a commitment to thriving communities.
- Benefits: Enjoy flexible benefits, personal development opportunities, and discounts at high street retailers.
- Why this job: Join a diverse team dedicated to delivering exceptional service and making a positive impact every day.
- Qualifications: Previous security experience and an SIA license are required; excellent communication skills are a must.
- Other info: We offer a supportive environment with training and recognition programs like Mitie Stars.
The predicted salary is between 20000 - 30000 £ per year.
Join us and help deliver the exceptional, every day.
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and/or exceed the Key performance indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.
Main Duties
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
What We Are Looking For
- Previous Security Experience
- SIA License
- SC Clearance or ability to achieve SC clearance (Must hold valid passport with British or dual British Nationality & live in the UK for a minimum of 3yrs & provide full 5yrs work checkable history prior to application)
- Be able to work on own initiative.
- Ability to go above and beyond to support the client.
- Excellent communication skills are required both written and verbal.
- Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
Mitie is a great place to work, so here's what you can expect to receive from us:
- Personal development opportunities – includes apprenticeships
- Cycle to work – various windows throughout the year
- Life Assurance
- Pension
- Salary Finance – includes advice, loans, consolidation of loans and advance
- Share schemes – including Free Shares and SAYE
- Free Virtual GP
- Free flu vaccinations
- Employee Assistance Programme (EAP)
- Discounted Gym membership
- Employee & Partner discounts within High Street Retailers and Supermarkets
- Wellness programmes
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Lobby Ambassador employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador
✨Tip Number 1
Familiarise yourself with the specific Assignment Instructions (AI's) for the role. Understanding these guidelines will not only help you during the interview but also demonstrate your commitment to following protocols and ensuring safety.
✨Tip Number 2
Highlight any previous security experience you have, especially in similar environments. Be prepared to discuss how you've handled challenging situations in the past, as this will show your ability to maintain professionalism under pressure.
✨Tip Number 3
Make sure you understand the Health and Safety at Work Act and relevant laws. Being knowledgeable about these regulations will set you apart as a candidate who prioritises safety and compliance.
✨Tip Number 4
Demonstrate your communication skills by preparing examples of how you've effectively communicated in previous roles. This is crucial for a Lobby Ambassador, as you'll need to interact with clients and colleagues regularly.
We think you need these skills to ace Lobby Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Lobby Ambassador position. Familiarise yourself with the job description and think about how your skills and experiences align with what Mitie is looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in security or customer service. Emphasise any previous roles where you demonstrated excellent communication skills and the ability to work independently, as these are key for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to meet the job's requirements, such as handling challenging situations or ensuring safety protocols.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a security role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Assignment Instructions
Familiarise yourself with the published Assignment Instructions (AI's) for the role. Understanding these will show your commitment to compliance and help you discuss how you can meet or exceed the Key Performance Indicators (KPIs) during the interview.
✨Demonstrate Your Security Knowledge
Be prepared to discuss your previous security experience and how it relates to the role. Highlight your understanding of relevant laws, such as the Health and Safety at Work Act, and be ready to explain how you've applied this knowledge in past positions.
✨Showcase Your Communication Skills
Excellent communication is key for a Lobby Ambassador. Practice articulating your thoughts clearly and confidently. You might be asked to provide examples of how you've effectively communicated in challenging situations, so have a few scenarios ready.
✨Exhibit Initiative and Problem-Solving
The role requires working on your own initiative. Prepare to discuss instances where you've taken proactive steps to resolve issues or improve processes. This will demonstrate your ability to think critically and act decisively in a security context.
