bloobloom | Store Manager

We are currently hiring for full-time Store Manager positions at our London locations.

bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.

At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate neutral certified, and donate a pair to someone in need for every pair we sell.

We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple. 100% WOW.

If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!

Key Responsibilities:

• Drive sales in store through best in class customer service, demonstrating commercial acumen and providing inspiring leadership to your team
• Nurture and develop a culture of beautiful service through leading by example, observation and in-moment coaching
• Run an efficient business by minimising stock loss, keeping displays up to date and the store environment looking immaculate
• Ensure our retail standards are maintained throughout all areas of the store at all times
• Adopt an upside-down management approach with coaching at the forefront
• Develop a high performing team driven by strong cultural values
• Bring out the best in our store teams through 121s, coaching, frequent reviews, and role modelling
• Be the voice of the customer and advocate customer needs/issues cross-departmentally
• Help maintain a high standard of work according to the QA system and British Standards
• Maintain good working relationships with all other staff, both within the store and in the wider organisation
• Assist in the recruitment, on-boarding, training and development of employees

Who You Are:

• You’re a passionate people person and like engaging with customers
• You’re driven and self motivated – you want to excel at what you do!
• You thrive in a multitasking environment and can organise your time efficiently
• You believe in understanding a customer’s pain, building value and solving problems
• You are a team player who works and engages with others to achieve results
• You are a strategic thinker and like to offer new ideas/solutions to improve things

Essential Skills & Experience:

• 5 years of experience as a Store Manager
• Excellent oral and written communication skills
• A customer-centric mindset and approach
• Efficient multitasking and prioritisation skills
• Good grasp of numbers and the ability to report
• Ability to learn and use new software and platforms quickly and efficiently
• Prior experience in the optical industry would be advantageous

Key Benefits:

• Opportunity to join a fast-growing and ambitious startup
• Work with a friendly team of highly motivated individuals
• Exceptional scope for progression and development
• An environment where you are listened to and can actually have an impact
• Spacious and modern new stores, with excellent staff facilities
• Regular company socials and events
• Free spectacles and sunglasses for you, and discounts for family and friends
• 22-day Holiday + Bank Holidays
• Competitive salary depending upon experience

Further Information:

• Type of contract: Full time
• Location: London, United Kingdom
• Working Hours: 40 hours per week