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- Tasks: Lead a global team to ensure excellent technical and customer experiences.
- Company: Coralogix is an innovative software company focused on observability solutions.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and a focus on innovation.
- Why this job: Shape the future of observability while leading a passionate team across diverse regions.
- Qualifications: 10+ years in tech with leadership experience; strong skills in cloud and observability tools.
- Other info: We value candidates who are hungry, humble, and smart, fostering a culture of continuous learning.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking an experienced and passionate Global Head of Technical Account Management (TAM) to lead our worldwide TAM function across the US, EU, Middle East, and APAC regions. This leader will manage 6–8 regional TAM managers and their teams, ensuring a consistently excellent technical and customer experience. This is a highly strategic and hands-on leadership role that blends deep technical expertise, exceptional customer-facing skills, and inspirational people leadership.
As the owner of global TAM operations, you will define the vision, operational structure, and execution strategy to ensure world-class onboarding, enablement, and long-term technical success for our customers.
Key Responsibilities- Global Leadership & Strategy: Lead, scale, and coach a global team of TAM managers and their respective regional teams. Establish a unified global TAM methodology, aligned with business goals, technical excellence, and regional nuances. Define strategic goals, KPIs, and operational metrics for TAM success across all regions. Partner closely with R&D, Customer Success, Product, Sales, and Support to drive holistic customer outcomes.
- Hands-On Technical Expertise: Maintain hands-on fluency in observability tooling, logging infrastructure, and cloud environments. Act as a senior technical escalation point for complex deployments or architectural challenges. Provide in-depth technical guidance on customer environments, use cases, and integration scenarios.
- Customer Excellence & Relationship Building: Serve as a senior executive presence in critical customer engagements and escalations. Partner with top-tier customers to ensure technical adoption, value realisation, and long-term retention. Champion a customer-obsessed culture focused on outcomes, not just deliverables.
- Data-Driven Management: Use customer usage and performance data to inform strategy, refine processes, and identify risk/opportunity areas. Lead TAM org reviews based on insights, trends, and team performance analytics. Collaborate on the development of tools and dashboards to ensure visibility and impact tracking.
- Technical Experience: 10+ years of technical experience in Cloud DevOps, SaaS, or observability, with 5+ years in leadership roles. Strong hands-on experience with AWS, GCP, Azure, K8S, Terraform and observability tools: Prometheus, Grafana, OpenTelemetry, ELK, Splunk, Datadog, and similar. Proficiency with metrics, logs, traces and APM.
- Leadership & Global Operations: Proven success leading multi-regional or global technical teams with direct management of managers. Demonstrated ability to build scalable processes, frameworks, and enablement playbooks. Experience navigating cross-cultural teams and time zones effectively.
- Customer & Executive Communication: Outstanding communication skills with technical and executive audiences. Strong customer-facing presence, including experience with enterprise stakeholders and C-level presentations. History of driving customer success, renewals, and expansions through technical advocacy.
- Cultural Fit: We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Global Head of Technical Account Management (TAM) employer: Coralogix
Contact Detail:
Coralogix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Technical Account Management (TAM)
✨Tip Number 1
Familiarise yourself with the latest trends in observability tools and cloud environments. Being well-versed in technologies like AWS, GCP, and Azure will not only boost your confidence but also demonstrate your technical expertise during discussions.
✨Tip Number 2
Network with professionals in the Technical Account Management field, especially those who have experience in global roles. Engaging with them can provide insights into the challenges and expectations of the role, which you can leverage in your conversations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed multi-regional teams. Highlight specific examples where you've built scalable processes or frameworks that align with business goals, as this is crucial for the role.
✨Tip Number 4
Showcase your customer-facing skills by preparing anecdotes that illustrate your ability to drive customer success and build strong relationships with enterprise stakeholders. This will be key in demonstrating your fit for the role.
We think you need these skills to ace Global Head of Technical Account Management (TAM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, leadership roles, and your familiarity with cloud technologies. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss your leadership style and how it aligns with Coralogix's culture of innovation and continuous learning. Provide specific examples of how you've driven customer success in previous roles.
Showcase Technical Expertise: Clearly outline your technical skills and experiences related to Cloud DevOps, SaaS, and observability tools. Mention specific projects or achievements that demonstrate your hands-on experience with AWS, GCP, Azure, and other relevant technologies.
Highlight Leadership Experience: Detail your experience leading multi-regional teams and managing managers. Include metrics or outcomes that showcase your ability to build scalable processes and drive team performance across different cultures and time zones.
How to prepare for a job interview at Coralogix
✨Showcase Your Technical Expertise
As a candidate for the Global Head of Technical Account Management, it's crucial to demonstrate your deep technical knowledge. Be prepared to discuss your hands-on experience with cloud platforms like AWS, GCP, and Azure, as well as observability tools such as Prometheus and Grafana. Highlight specific projects where you successfully navigated complex technical challenges.
✨Emphasise Leadership Experience
This role requires strong leadership skills, so be ready to share examples of how you've led multi-regional teams. Discuss your approach to coaching and scaling teams, and how you've built processes that align with business goals. Mention any frameworks or playbooks you've developed to enhance team performance.
✨Demonstrate Customer-Centric Thinking
Coralogix values a customer-obsessed culture, so illustrate your commitment to customer success. Share stories of how you've built relationships with enterprise stakeholders and driven technical adoption. Be specific about how you've ensured long-term retention and value realisation for customers.
✨Prepare for Executive Communication
Given the seniority of this position, you'll need to communicate effectively with both technical and executive audiences. Practice articulating complex technical concepts in a way that's accessible to non-technical stakeholders. Prepare to discuss how you've successfully presented to C-level executives and influenced decision-making.
