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- Tasks: Lead a dynamic telesales team, driving performance and conversion from inbound leads.
- Company: Join a forward-thinking company focused on conveyancing sales and onboarding.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and various perks like free conveyancing.
- Why this job: Be part of a high-energy culture that values ambition and structured progression.
- Qualifications: Proven sales management experience in a telesales environment is essential.
- Other info: Opportunity for career development and leadership training in a collaborative team.
The predicted salary is between 32000 - 40000 £ per year.
Location: Altrincham Office Based
Full-Time | Permanent
Reports to: Chief Operating Officer
Salary: £40-50k base, OTE ~£60k
We are seeking a driven, strategic, and hands-on Telesales Team Manager to lead our dynamic conveyancing sales and onboarding team. You will be responsible for driving performance across hundreds of inbound leads each month, with a laser-focus on activity, responsiveness, and conversion.
This role is perfect for a proven sales leader with deep experience in telesales environments, excellent knowledge of lead generation through PPC, and a track record of building high-performing sales teams through process, energy, and data-led coaching.
Key Responsibilities- Sales Leadership & Conversion Performance
- Drive exceptional lead follow-up activity and speed across the team, ensuring maximum contact rates and aggressive pursuit of every opportunity.
- Own conversion performance end-to-end and deliver continual improvements in conversion ratio, revenue per lead, and contact effectiveness.
- Build a results-first, high-tempo culture in the sales team with real-time performance tracking, feedback, and momentum.
- Develop and maintain a performance-focused telesales operation - with scripts, call standards, audit criteria, and coaching plans.
- Lead Handling & Pipeline Management
- Own the inbound lead journey from first touch to conversion to a case.
- Work with Marketing and the BD team to ensure campaigns are generating leads that convert and match target customer profiles.
- Reporting & MI
- Analyse MI on contact rates, conversions, lead source performance, and team outputs.
- Prepare monthly reports for COO and contribute data insights to inform marketing spend, BD activity, and strategic focus.
- Benchmark performance against competitors, track pricing trends, and proactively report on threats and opportunities.
- Team Management & Development
- Lead, manage, and develop the Sales Team, instilling a culture of ambition, ownership, and structured progression.
- Implement and maintain a robust training plan, call quality framework, incentive scheme, and career pathway from welcome to quotes team.
- Recruit, onboard and upskill new starters, ensuring they are equipped to contribute early and grow into more senior roles.
- Business Development Collaboration
- Act as a key link between the sales team and Business Development to ensure strategic alignment, coordinated site movement tracking, and shared goals.
- Join BD calls where needed to support conversion reporting, quote strategy, or new site onboarding.
- Monitor referrer leads and ensure pricing is competitive and well-managed.
- Process & System Ownership
- Own and develop the leads and quoting system, working with IT and Ops to enhance usability, speed, and reporting capabilities.
- Carry out regular audits of call quality and service levels across both Sales and BD functions to ensure alignment with the PLS blueprint.
- Develop and maintain SLA/KPI dashboards for transparency and accountability.
- Proven experience in a Sales Manager role, ideally in a telesales-heavy, high-volume lead environment.
- Strong understanding of PPC-generated leads and how to optimise conversion funnels from paid sources.
- Demonstrable success in managing sales teams to exceed KPIs on activity and conversion.
- Experience creating scripts, sales processes, call audits, and performance frameworks.
- Outstanding communication and coaching skills, with the ability to drive energy, focus, and results.
- High attention to detail, strong organisational habits, and ability to work with MI/data.
- Experience within legal or property industries preferred, but not essential.
- Competitive salary with performance-based bonuses.
- Career development opportunities and leadership training.
- A collaborative and energetic team environment.
- 25 days holiday + Bank Holidays, with buy/carry options.
- Benefits: death in service, EAP & counselling, salary sacrifice (tech, gym, childcare, car).
- Perks: free conveyancing, mortgage advice, staff discounts, and more.
Ready to Lead a Winning Team? If you're passionate about sales, leadership, and making an impact - apply now and take the next step in your sales leadership journey.
Please note: We do not accept unsolicited CVs from agencies. We are not bound by any terms and conditions in relation to unsolicited profiles submitted without prior agreement.
Telesales Manager employer: PLS Solicitors
Contact Detail:
PLS Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in telesales and lead generation, especially focusing on PPC strategies. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven performance in previous roles. Highlight your experience in managing sales teams and improving conversion rates, as this aligns closely with what we're looking for.
✨Tip Number 3
Showcase your leadership style by preparing to talk about how you motivate and develop your team. We value a results-first culture, so be ready to share your strategies for instilling ambition and accountability within your team.
✨Tip Number 4
Network with professionals in the legal or property industries, as this can provide valuable insights and connections. Understanding the nuances of these sectors can give you an edge in discussions about our business and its needs.
We think you need these skills to ace Telesales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telesales and sales management. Focus on quantifiable achievements, such as conversion rates and team performance metrics, to demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales leadership and how your skills align with the job requirements. Mention specific experiences that showcase your ability to drive performance and manage teams effectively.
Showcase Relevant Skills: Emphasise your understanding of PPC-generated leads and your experience in creating sales processes and scripts. Highlight your coaching abilities and how you've developed high-performing teams in previous roles.
Prepare for Potential Questions: Anticipate questions related to your sales strategies, team management style, and how you handle performance tracking. Be ready to discuss specific examples from your past experiences that demonstrate your capabilities.
How to prepare for a job interview at PLS Solicitors
✨Showcase Your Sales Leadership Experience
Be prepared to discuss your previous roles in sales management, particularly in telesales environments. Highlight specific examples where you successfully led a team to exceed KPIs and improved conversion rates.
✨Demonstrate Knowledge of PPC and Lead Generation
Familiarise yourself with how PPC-generated leads work and be ready to explain how you've optimised conversion funnels in the past. This will show your understanding of the role's requirements and your ability to drive performance.
✨Prepare for Data-Driven Discussions
Since the role involves analysing MI and reporting on performance, come equipped with insights from your previous experiences. Be ready to discuss how you've used data to inform decisions and improve sales processes.
✨Emphasise Coaching and Development Skills
The company values a culture of ambition and structured progression. Share your approach to coaching team members, developing training plans, and how you've fostered a high-performing team environment.
