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- Tasks: Manage customer orders, track deliveries, and communicate with teams to ensure smooth operations.
- Company: BBF Limited is a leading UK manufacturer of cakes and desserts, supplying major retailers.
- Benefits: Enjoy a competitive salary, 25 days holiday, free refreshments, and access to training courses.
- Why this job: Join a fun team, gain industry experience, and contribute to creating delicious products.
- Qualifications: Strong IT skills and a desire to start a career in supply chain or manufacturing.
- Other info: Office-based role with opportunities for personal and professional development.
The predicted salary is between 19700 - 26800 £ per year.
We are currently recruiting a Customer Services Administrator to join the team at our Blackburn site on a full time, temporary basis.
Who are we looking for?
We are looking for a well-organised and IT-literate individual who wants to begin a career within either supply chain or the manufacturing industry. This role will give you great exposure to what it takes to keep an industry-leading cake & dessert manufacturer ticking and ensure that our customers - some of the largest food retailers in the country - are receiving stock in a timely and efficient manner.
You will work alongside our Commercial and Production Planning teams to ensure our customers receive orders accurately and on time, every time. This role is completely office-based, and you will utilise Microsoft Excel as well as our ERP system, Tropos, within your daily role; therefore, strong IT skills are essential.
The role of a Customer Services Administrator
- Communicate with the finance team, ensuring all orders are invoiced correctly.
- Input any additions and amendments to orders via our ERP system.
- Build good communications and relationships with all internal and external customers.
- Track all delivery failures and ensure orders are updated accordingly.
- Monitor and action all emails daily.
- Communicate service results to the wider business.
- Complete daily reports.
- Maintain Christmas order tracking via Excel spreadsheets.
- Complete relevant delivery confirmation for accounts.
- Export documentation.
- Handle telephone enquiries.
- Reconcile and maintain daily all stocks including site and 3PL, resolving/investigating issues where required.
- Input deliveries onto spreadsheets.
- Monitor SalesLine email account and input orders received.
Who are BBF Limited?
BBF Limited are one of the UK's leading ambient cake and chilled dessert manufacturers of retailer own label, licensed and branded cakes, supplying recognisable major retailers across the UK and European market. Our team of experts develop and manufacture a wide range of high-quality ambient cake products across several different categories including celebration cake, mini rolls, mince pies, fruit pies and a wide range of chilled desserts including cheesecake, crumbles and sponge cakes.
We are passionate about our products and aim to put the customer at the heart of everything we do. With recent investment and acquisitions taking us to 1,500 direct employees, this is an exciting time to join BBF Limited! We are continually looking to grow, but we can only do that with exceptional talent across all levels and disciplines of the business.
What do you get in return?
- Salary of £23,926.50
- Pension
- 4x Life Assurance/Death in Service Benefit
- Access To The Company Benefits Hub
- Access to 'Company Shop' - a discounted re-distributor of surplus food and household products
- 25 days holiday plus bank holidays
- Employee Assistance Programme
- Access to meditation and well-being app
- Dedicated in-house Learning & Development/Training team
- Online training platform with access to 100+ training courses
- Free on-site parking
- Free refreshments
Customer Service Administrator employer: BBF Limited
Contact Detail:
BBF Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with BBF Limited's products and values. Understanding their range of cakes and desserts will help you communicate effectively during interviews and show your enthusiasm for the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this is a key requirement for the role. Consider taking a quick online course or tutorial to ensure you're comfortable with functions and data management.
✨Tip Number 3
Prepare to discuss your organisational skills and how you handle multiple tasks. Think of examples from your past experiences where you've successfully managed competing priorities, as this will be crucial in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of BBF Limited if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Administrator role. Emphasise your IT literacy, organisational skills, and any experience in customer service or supply chain.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of BBF Limited that attract you, such as their commitment to quality and customer satisfaction.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Excel and any experience with ERP systems. This is crucial as the role requires strong IT skills and familiarity with order management.
Showcase Communication Abilities: Since the role involves liaising with various teams and customers, provide examples of how you've effectively communicated in previous roles. This could include handling inquiries, resolving issues, or maintaining relationships.
How to prepare for a job interview at BBF Limited
✨Showcase Your IT Skills
Since the role requires strong IT skills, especially in Microsoft Excel and ERP systems like Tropos, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them.
✨Demonstrate Organisational Skills
As a Customer Service Administrator, being well-organised is crucial. Share examples of how you've managed multiple tasks or projects simultaneously, ensuring that everything runs smoothly and efficiently.
✨Emphasise Communication Abilities
This role involves liaising with various teams and customers. Be ready to talk about your communication style and provide examples of how you've built relationships in previous roles, particularly in customer service settings.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as handling delivery failures or managing customer inquiries. Think of specific scenarios from your past experiences where you successfully resolved issues and be ready to share those stories.
