Customer Planning Team Leader (Social Housing Repairs)

Customer Planning Team Leader (Social Housing Repairs) Reference – MSPS192331 Expiry date – 01/07/2025 Location – Chingford, London Salary – £30,000 Apply now We are looking to recruit a Supervisor / Team Leader to join our Waltham Forest Team – Based at our office at Unit 5 Osprey House, Chingford, London E4 8TD. About the Role As Team Leader / Supervisor, you’ll be responsible for ensuring the Hub contact centre operations deliver the required performance, whilst continuing our commitment to delivering a great customer contact experience through various channels, such as phone, email, video, and social media. You will assess resourcing needs, support daily activities, and assist the Management team in achieving both the annual and 5-year plans. You’ll lead colleagues to develop best practices and implement changes, undertake quality assurance, and foster a culture of ‘right first time’. Additionally, you’ll work with the Customer Performance Manager to manage KPIs and SLA adherence, resolve complaints, acknowledge compliments, and implement corrective actions. Managing annual leave and absences, you’ll use your initiative to support the team during absences and busy periods. About You You should have excellent supervisory skills with previous experience leading and developing a team, ideally in a social housing environment. Effective communication skills, both verbal and written, along with presentation skills, are essential. You must possess exceptional customer service skills, strong administration abilities, and a good working knowledge of Microsoft Office. Benefits Enhanced Pension Plan Private Healthcare (including 24hr GP) Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents’ living conditions and making a lasting community impact. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works. With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers. Build your career with us, where diversity and talented individuals are key to our success. MSPS proudly supports the resettlement of armed forces personnel. Please refer to the full job description upon completing your application. #J-18808-Ljbffr