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- Tasks: Lead a team to ensure top-notch customer service in social housing repairs.
- Company: Join Morgan Sindall Property Services, dedicated to improving community living conditions.
- Benefits: Enjoy perks like private healthcare, enhanced pension, and paid volunteering days.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Based in Chingford, London, with opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to recruit a Supervisor / Team Leader to join our Waltham Forest Team – Based at our office at Unit 5 Osprey House, Chingford, London E4 8TD.
About the Role
As Team Leader / Supervisor, you’ll be responsible for ensuring the Hub contact centre operations deliver the required performance, whilst continuing our commitment to delivering a great customer contact experience through various channels, such as phone, email, video, and social media. You will assess resourcing needs, support daily activities, and assist the Management team in achieving both the annual and 5-year plans. You’ll lead colleagues to develop best practices and implement changes, undertake quality assurance, and foster a culture of ‘right first time’. Additionally, you’ll work with the Customer Performance Manager to manage KPIs and SLA adherence, resolve complaints, acknowledge compliments, and implement corrective actions. Managing annual leave and absences, you’ll use your initiative to support the team during absences and busy periods.
About You
You should have excellent supervisory skills with previous experience leading and developing a team, ideally in a social housing environment. Effective communication skills, both verbal and written, along with presentation skills, are essential. You must possess exceptional customer service skills, strong administration abilities, and a good working knowledge of Microsoft Office.
Benefits
- Enhanced Pension Plan
- Private Healthcare (including 24hr GP)
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents’ living conditions and making a lasting community impact. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works. With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers. Build your career with us, where diversity and talented individuals are key to our success.
MSPS proudly supports the resettlement of armed forces personnel.
Please refer to the full job description upon completing your application.
Customer Planning Team Leader (Social Housing Repairs) employer: Morgan Sindall Property Services Limited
Contact Detail:
Morgan Sindall Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Planning Team Leader (Social Housing Repairs)
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in relation to repairs and customer service. Understanding the specific challenges and expectations in this field will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Research Morgan Sindall Property Services and their values. Tailoring your conversation to reflect their commitment to community impact and customer service can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to managing KPIs and SLAs. Think of examples where you've successfully implemented changes that led to improved performance metrics, as this is crucial for the role.
We think you need these skills to ace Customer Planning Team Leader (Social Housing Repairs)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Planning Team Leader position. Tailor your application to highlight relevant experience in supervisory roles, particularly in social housing.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience leading teams and your customer service skills. Provide specific examples of how you've successfully managed operations or improved customer experiences in past roles.
Showcase Communication Skills: Since effective communication is essential for this role, ensure your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of presentations or reports you've created.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention the company's values and how your personal values align with them. This shows that you are genuinely interested in the position and the organisation.
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Showcase Your Leadership Skills
As a Customer Planning Team Leader, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team in the past, focusing on your ability to develop best practices and foster a positive work culture.
✨Communicate Effectively
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to discuss how you handle customer interactions across various channels, such as phone and social media.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be prepared to discuss how you would manage these metrics and implement corrective actions when necessary.
✨Demonstrate Customer Service Excellence
Highlight your exceptional customer service skills during the interview. Share specific examples of how you've resolved complaints or acknowledged compliments in previous roles, showcasing your commitment to delivering a great customer experience.
