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For Companies At a Glance
- Tasks: Handle customer calls and admin tasks while delivering excellent service.
- Company: Join MTrec Commercial, a market leader with a friendly team culture.
- Benefits: Enjoy training opportunities, easy access to offices, and immediate start.
- Why this job: Be part of an award-winning team and make a real impact in customer service.
- Qualifications: Previous customer service experience and a positive, motivated attitude are essential.
- Other info: Located just north of Newcastle city centre with great transport links.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Advisor role at Denise La Grassa. The opportunity to work with an award-winning team who are at the pinnacle of their industry.
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Immediate Start Date
The Company you will be working for: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to recruit a motivated and attentive customer service advisor. The company are ideally situated just north of Newcastle city centre and have excellent links to public transport.
The Role you will be doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for customers both via email and on the telephone.
- First contact resolution of customers and clients queries, requests, orders and complaints.
- Provide support to the team.
About you:
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Seniority level: Entry level
Employment type: Temporary
Job function: Customer Service
Industries: Administrative and Support Services
Contact Detail:
Deniselagrassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding MTrec Commercial and their client’s commitment to customer service will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your capability and readiness for the role.
✨Tip Number 3
Practice your communication skills. Since the role involves handling calls and emails, being articulate and clear in your communication will be crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude can set you apart from other candidates, so express your eagerness to contribute to the team and grow within the company.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use keywords from the job description, such as 'inbound customer service calls' and 'first contact resolution', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and motivation. Mention specific examples of how you've delivered great customer experiences in the past, and express your desire to succeed and develop within the company.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for a Customer Service Advisor, such as communication, problem-solving, and attention to detail. Make it clear how these skills will help you excel in the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a customer service role.
How to prepare for a job interview at Deniselagrassa
✨Showcase Your Customer Service Experience
Make sure to highlight any previous customer service roles you've held. Share specific examples of how you handled customer queries or complaints, as this will demonstrate your ability to deliver a great customer experience.
✨Demonstrate a Positive Attitude
Employers are looking for candidates with a motivated and positive attitude. During the interview, maintain an upbeat tone and express your enthusiasm for the role and the company. This can set you apart from other candidates.
✨Prepare for Common Scenarios
Think about common customer service scenarios, such as dealing with difficult customers or resolving complaints. Be ready to discuss how you would handle these situations, showcasing your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the team environment, training opportunities, and what success looks like in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
