Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Spring Wharf, assisting residents and visitors with exceptional service.
- Company: Join urbanbubble, a company that values professionalism and genuine care for its properties.
- Benefits: Enjoy perks like enhanced leave, study support, and a birthday day off!
- Why this job: This role offers a chance to engage with people and make a real impact in the community.
- Qualifications: Previous concierge experience and strong customer service skills are essential.
- Other info: Flexible 20-hour work week over 5 days, perfect for students!
We are looking for an amazing Front of House concierge to join the team at Spring Wharf, to act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This is a permanent role, working 20 hours a week over 5 days out of 7.
What do we offer?
- A basic annual salary of up to £27,500
- Enhanced family leave policies
- Cycle to work scheme
- Season ticket loan
- Pet lovers Friday
- Enhanced sick pay
- Study support
- Enhanced annual leave including your birthday day off and a day off when you buy your house
What will you do?
- Be available to residents at all times and deliver exceptional service as the face of the development.
- Rectify any unplanned cleaning emergencies directly where required (spillages and accidents in communal areas).
- Pro-actively deal with any maintenance and problems identified.
- Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
- Manage parcel deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- Provide utility meter readings for all properties as and when required.
- Give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred.
- Manage car parking to ensure everything runs smoothly.
- Issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- Co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Conduct building patrols, CCTV monitoring & safety checks.
- Handle general enquiries such as queries, complaints and maintenance requests.
- Book and attend viewings/inspections/appointments and respond with constructive feedback, where necessary.
What are we looking for?
- Previous/current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills
- Ability to work independently and on own initiative, yet follow instruction and procedure as required
- Attention to detail
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems
urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
If you believe you are the right candidate for the role as our Front of House / Concierge, then apply asap. We would love to hear from you!
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Concierge - 20 hours
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Concierge. Understanding the day-to-day responsibilities, such as parcel management and handling enquiries, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond for a customer, as this role heavily relies on exceptional service.
✨Tip Number 3
Research urbanbubble and their values. Being able to articulate why you want to work for them and how you align with their mission will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. Since the role requires excellent communication and listening abilities, consider role-playing common scenarios you might encounter as a concierge to build your confidence.
We think you need these skills to ace Front of House Concierge - 20 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a Front Desk or Concierge position. Use specific examples that demonstrate your ability to handle enquiries, manage deliveries, and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the responsibilities listed in the job description and how your skills align with their needs, particularly your attention to detail and communication skills.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any other relevant systems. Provide examples of how you've used these tools in past roles to improve efficiency or enhance customer service.
Showcase Your Personality: Since this role involves being the face of the development, let your personality shine through in your application. Use a friendly and professional tone, and express your genuine care for providing excellent service to residents and visitors.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Customer Service Skills
As a Front of House Concierge, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with the Property
Before the interview, take some time to learn about Spring Wharf and its community. Understanding the property and its residents will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Problem-Solving Abilities
The job involves dealing with unexpected situations, such as cleaning emergencies or maintenance issues. Be ready to discuss how you've handled similar challenges in the past, highlighting your initiative and resourcefulness.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about the team dynamics, what a typical day looks like, or how success is measured in this role. This not only helps you gauge if it's the right fit but also leaves a positive impression.
