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For Companies At a Glance
- Tasks: Coordinate customer rentals, manage queries, and ensure smooth vehicle operations.
- Company: Avis Budget Group is a global leader in mobility solutions with renowned brands like Avis and Zipcar.
- Benefits: Enjoy 33 days holiday, private healthcare, and discounts on car rentals.
- Why this job: Join a dynamic team focused on customer service and innovation in the mobility sector.
- Qualifications: Must be computer literate, have customer service experience, and hold a full driving licence.
- Other info: This is an entry-level, full-time position based in Bathgate.
The predicted salary is between 20400 - 30600 £ per year.
Hours: Monday to Friday 8.30am to 5.00pm/7.30am to 4.00pm
Location: Bathgate
Salary: £25500
Role Overview
As a Logistics Co-ordinator, you are responsible for looking after our customers' rental needs on a day-to-day basis. You will be working in a fast-paced environment where customer requirements are constantly changing, providing a high level of customer service. You will support the customer from their initial enquiry to end of rental off hire, ensuring any customer queries are dealt with. A Logistics Co-ordinator plays a key role in the delivery of both fleet and revenue goals. It is vital that you follow and comply with all relevant legislations.
Responsibilities
- Receiving and dealing with both calls and emails from customers requiring assistance
- Dealing with and planning the driver routes
- Arranging vehicle change overs and vehicle rotation for customers
- Identifying vehicles requiring service and MOT, booking them in and communicating this with our customers
- Dealing with the processing of new rentals, and off-hires
- Processing hire invoices for customers
- Managing and processing jobs for vehicles off the road
- Managing and processing breakdowns for customers
- Any other relevant tasks supporting the wider business
Required Skills & Experience
- Computer Literate
- Excellent communicator with customer service experience
- Friendly, positive ‘Can-Do’ attitude, with a ‘yes’ approach to our customers
- Full Driving License
- Looking to take an active role in the development and growth of our business
Great Rewards For Great Work
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We Offer
- 33 days holiday inclusive of bank holidays
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing.
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Private health care
Please ask for a full list of benefits if required.
Logistics Co-ordinator employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Co-ordinator
✨Tip Number 1
Familiarise yourself with the logistics industry and the specific challenges faced by companies like Avis Budget Group. Understanding their operations and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires excellent communication skills, be prepared to share examples of how you've successfully handled customer queries or complaints in the past.
✨Tip Number 3
Network with current or former employees of Avis Budget Group on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you for the position, increasing your chances of landing an interview.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving skills. Think about how you would manage unexpected changes in customer requirements or vehicle availability, as these are common in logistics.
We think you need these skills to ace Logistics Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and customer service. Use keywords from the job description, such as 'customer needs', 'vehicle change overs', and 'communication skills' to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Logistics Co-ordinator position at Avis Budget Group. Mention specific examples of how you've successfully managed customer queries or logistics tasks in previous roles.
Showcase Your Skills: Emphasise your computer literacy and communication skills in both your CV and cover letter. Provide examples of how these skills have helped you succeed in fast-paced environments, particularly in customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Logistics Co-ordinator.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Logistics Co-ordinator, you'll be dealing with customer queries daily. Prepare examples from your past experiences where you provided excellent customer service, highlighting your communication skills and ability to handle challenging situations.
✨Demonstrate Your Organisational Abilities
This role requires managing multiple tasks simultaneously. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where your organisational skills led to successful outcomes.
✨Familiarise Yourself with the Company
Research Avis Budget Group and understand their services and values. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their goals and culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of potential challenges you might face as a Logistics Co-ordinator and how you would address them, demonstrating your proactive approach and 'Can-Do' attitude.
