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- Tasks: Support the Customer Success Manager in daily operations and team management.
- Company: Chisholm Hunter is a prestigious jeweller, delivering luxury products since 1857.
- Benefits: Enjoy 29 days annual leave, life assurance, and generous staff discounts.
- Why this job: Join a family-run business known for excellence and create lasting memories for customers.
- Qualifications: 2+ years in customer service or web sales with leadership experience required.
- Other info: Excellent career advancement opportunities and industry-leading qualifications available.
The predicted salary is between 24000 - 36000 £ per year.
Join Chisholm Hunter as a Customer Success Assistant Manager.
Permanent, Full time - Glasgow (fully office based) - 5 days over 7 per week
Salary - £30,000 per annum
Voted one of Sunday Times Best Places to Work for 2025!
Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’. Our mission is to create lasting memories with our exceptional products and customer experience.
We are looking for someone who is passionate for success, enthusiastic, and shares our values of: Honesty, Excellence, Accountability, Respect and Teamwork.
As the Customer Success Assistant Manager you will support the Customer Success Manager with daily operations, managing the Customer Success team, and customer service delivery. You will create and facilitate effective relationships between branches, support centre and the webstore team whilst supporting in maintaining luxury service standards, sales performance and operational success.
Key responsibilities include:
- Digital sales floor monitoring (web sales and telesales) to maximise sale opportunities
- Support in management of the web sales team, including coaching and training
- Ensuring luxury service standards are maintained and interactions are handled in line with SLAs
- Reviewing webstore performance versus target and help create SMART action plans to support underperformance
- Identifying new business development opportunities
- Support resolution of customer complaints and ensure web returns are efficient and professional and in line with SLAs
- Contribute to departmental performance reporting
- Assist in managing the staff rota to ensure coverage for the department
- Monitoring stock security and accurate and timely order processing
Requirements:
- 2+ years’ experience in customer service, telesales and/or web sales
- Experience in leading sales teams to maximise performance and customer service standards, ideally in an online/web sales environment
- Experience working with web sales systems
- Proven track record in meeting and exceeding sales targets
What’s in it for you:
- 29 days annual leave
- Company Life Assurance
- Generous staff discount for you and your friends and family across Chisholm Hunter
- Excellent Career Advancement opportunities
- Opportunity to gain industry leading qualification
Customer Success Assistant Manager employer: Chisholm Hunter
Contact Detail:
Chisholm Hunter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Assistant Manager
✨Tip Number 1
Familiarise yourself with Chisholm Hunter's brand and values. Understanding their commitment to luxury service and customer experience will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your experience in managing teams and driving sales performance. Be prepared to discuss specific examples of how you've successfully led a team in a customer service or web sales environment, as this is crucial for the role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of instances where you've resolved customer complaints or improved service delivery, as this will show your capability to maintain high standards in line with SLAs.
✨Tip Number 4
Network with current or former employees of Chisholm Hunter if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Customer Success Assistant Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Assistant Manager position. Tailor your application to highlight relevant experience in customer service, telesales, and web sales.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in customer service and any leadership roles you've held. Mention specific achievements that demonstrate your ability to meet and exceed sales targets.
Showcase Your Values: Chisholm Hunter values honesty, excellence, accountability, respect, and teamwork. Make sure to reflect these values in your application by providing examples of how you've embodied them in your previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job description. Explain why you're passionate about the role and how you can contribute to maintaining luxury service standards at Chisholm Hunter.
How to prepare for a job interview at Chisholm Hunter
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer service and how it aligns with Chisholm Hunter's mission. Share specific examples of how you've created positive customer experiences in the past.
✨Demonstrate Leadership Skills
As a Customer Success Assistant Manager, you'll be supporting a team. Highlight your experience in leading teams, coaching, and training others. Be ready to discuss how you motivate and inspire your colleagues to achieve their best.
✨Prepare for Performance Metrics Discussion
Familiarise yourself with key performance indicators relevant to customer success and sales. Be prepared to discuss how you've met or exceeded targets in previous roles and how you would approach performance management at Chisholm Hunter.
✨Emphasise Teamwork and Collaboration
Chisholm Hunter values teamwork, so be ready to share examples of how you've successfully collaborated with different departments. Discuss how you can facilitate effective relationships between branches and support centres to enhance customer service delivery.
