Customer Success Assistant Manager

Join to apply for the Customer Success Assistant Manager role at Chisholm Hunter 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Assistant Manager role at Chisholm Hunter Get AI-powered advice on this job and more exclusive features. Join Chisholm Hunter as a Customer Success Assistant Manager Permanent Full time – Glasgow (fully office based) – 5 days over 7 per week Salary – £30,000 per annum Voted one of Sunday Times Best Places to Work for 2025! Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’. Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success , enthusiastic , and shares our values of: Honesty, Excellence, Accountability, Respect and Teamwork. Position: As the Customer Success Assistant Manager you will support the Customer Success Manager with daily operations, managing the Customer Success team, and customer service delivery. You will create and facilitate effective relationships between branches, support centre and the webstore team whilst support in maintaining luxury service standards, sales performance and operational success. Key responsibilities include; Digital sales floor monitoring (web sales and telesales) to maximise sale opportunities Support in management of the web sales team, including coaching and training Ensuring luxury service standards are maintained and interactions are handled in line with SLAs Reviewing webstore performance versus target and help create SMART action plans to support underperformance Identifying new business development opportunities Support resolution of customer complaints and ensure web returns are efficient and professional and in line with SLAs Contribute to departmental performance reporting Assist in managing the staff rota to ensure coverage for the department Monitoring stock security and accurate and timely order processing Requirements: Requirements: 2+ years’ experience in customer service, telesales and/or web sales Experience in leading sales teams to maximise performance and customer service standards, ideally in an online/web sales environment Experience working with web sales systems Proven track record in meeting and exceeding sales targets Other information: What\’s in it for you: 29 days annual leave Company Life Assurance Generous staff discount for you and your friends and family across Chisholm Hunter Excellent Career Advancement opportunities Opportunity to gain industry leading qualification Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service and Sales Industries Retail Referrals increase your chances of interviewing at Chisholm Hunter by 2x Get notified about new Customer Success Manager jobs in Glasgow, Scotland, United Kingdom . Glasgow, Scotland, United Kingdom 1 month ago Glasgow, Scotland, United Kingdom 2 days ago Glasgow, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 1 month ago Glasgow, Scotland, United Kingdom 1 month ago East Kilbride, Scotland, United Kingdom 22 hours ago Glasgow, Scotland, United Kingdom 8 months ago Glasgow, Scotland, United Kingdom 1 month ago Glasgow, Scotland, United Kingdom 4 weeks ago Account Manager – (Market Leading Website) Glasgow, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 2 hours ago Glasgow, Scotland, United Kingdom 2 weeks ago Motherwell, Scotland, United Kingdom 1 week ago Assistant Store Manager (12 month contract) – Victoria\’s Secret, Buchanan st Glasgow, Scotland, United Kingdom 6 days ago Glasgow, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 1 week ago Omnichannel Marketing Communications Manager (Remote) Glasgow, Scotland, United Kingdom 2 weeks ago Glasgow, Scotland, United Kingdom 3 months ago Paisley, Scotland, United Kingdom 2 weeks ago Glasgow, Scotland, United Kingdom 2 weeks ago Stirling, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 2 weeks ago Glasgow, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 1 week ago Stirling, Scotland, United Kingdom 1 hour ago Motherwell, Scotland, United Kingdom 2 days ago Recruitment Consultant (Account Manager), Construction & Technical Glasgow, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 1 month ago Hamilton, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 1 week ago Glasgow, Scotland, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr