Field Service Technician / Engineer - Nottingham

Overview

JOB OVERVIEW:
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential. Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

In this role, to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

Home location required
Nottingham & surrounding area.

Duties

Your duties as Field Service Engineer will include:

• Conduct daily visits to client locations for break-fix, install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
• Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
• Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
• Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, when solutions are not immediately attainable.
• Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site. North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required).

Requirements

Essential requirement: Willingness to travel to client sites daily.

Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Experience

• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)

Licence/Certification

• UK Manual Driving Licence (required) – International Driving Licences are NOT accepted

Willingness to travel

• 100% (preferred)

Benefits

• Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
• Additional Benefits: Training opportunities, generous annual leave (19.6 days, incl. bank holidays, with 3 on/3 off rota leading to up to 9 days off when taking just 3 days off), company events and team activities, and quarterly Employee/Manager awards.

About the Company

nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. They operate from a brand-new 20,000 sq ft HQ facility based in Tipton, the Midlands, housing repairs, support hub (service desk), staging and warehousing.