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- Tasks: Engage customers, showcase BMW products, and enhance their buying experience.
- Company: Douglas Park Glasgow is a leading BMW dealership focused on exceptional customer service.
- Benefits: Enjoy discounts on cars, a pension scheme, and 24/7 mental health support.
- Why this job: Join a dynamic team, learn about cutting-edge automotive tech, and make memorable customer connections.
- Qualifications: Confident communicator with a passion for cars and a full UK driving licence required.
- Other info: Opportunity for career progression into car sales and certification from the BMW Academy.
The predicted salary is between 28800 - 43200 £ per year.
Douglas Park Glasgow is looking for a Product Genius. Your role at Douglas Park BMW revolves around the customer experience. Our Product Geniuses are our in-branch experts, devoted to learning about our products and helping our customers make the right choice both in person and digitally about their new car.
This exciting role will be a great fit for someone who delivers exceptional customer service and who is full of exciting new ideas about how to create the best customer experience. In addition to in-branch training, you will also become certified by the BMW Academy, which means we are looking for someone keen to develop their knowledge and an ability to structure their own learning to support this.
Day-to-day duties:
- Preparing the showroom and cars for the day ahead.
- Assisting with showroom presentation and advertising.
- Keeping all dealership staff up to date with the latest information on products to ensure they have a high level of understanding.
- Supporting the Sales department and delivering excellent customer experience.
- Planning, coordinating and delivering brilliant test drive experiences with our Park’s customers, giving full insight of the requested vehicle during the appointment.
- Learning about our products so you can help our customers find the perfect fit.
- Enhancing the customer journey from enquiry to delivery.
- Supporting marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion.
- Assisting with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle.
Your profile:
- You’ll be a confident and engaging communicator who understands that a positive attitude gets great results and is able to put people at ease.
- A passion for automotive technology and keen to keep up to date with the latest innovations and trends.
- A willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
- A full UK driving licence.
- Competent IT skills.
- As happy working on your own initiative as you are in a team.
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.
Rewards:
- Colleague Introductory Scheme
- Access to the Company Pension Scheme
- Industry leading discounts on purchases on new and used cars
- Death in service benefit
- Discounted Servicing
- Subsidised car purchase scheme
- Employee Assistance Programme
- 24/7 remote GP
- Medical second opinions
- Unlimited mental health support
- Physiotherapy help and advice
- Savings and discounts on shopping
- Financial and legal support
- Wellbeing assistance
BMW Product Genius employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMW Product Genius
✨Tip Number 1
Familiarise yourself with BMW's latest models and technologies. Being knowledgeable about the products will not only impress during interviews but also help you engage confidently with customers.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've enhanced customer experiences in previous roles. This will demonstrate your ability to create memorable interactions, which is key for a Product Genius.
✨Tip Number 3
Network with current employees or industry professionals on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your passion for automotive technology and how you stay updated with trends. This shows your commitment to continuous learning, aligning perfectly with the role's requirements.
We think you need these skills to ace BMW Product Genius
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Genius at Douglas Park BMW. Tailor your application to highlight how your skills and experiences align with their focus on customer experience and automotive technology.
Craft a Compelling CV: Your CV should reflect your customer service experience and any relevant knowledge of automotive technology. Use clear headings and bullet points to make it easy to read, and ensure it showcases your achievements and skills that relate to the role.
Write a Strong Cover Letter: In your cover letter, express your passion for the automotive industry and your eagerness to learn. Mention specific examples of how you've gone the extra mile in previous roles to enhance customer experiences, as this aligns with what Douglas Park BMW is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role focused on customer interaction.
How to prepare for a job interview at BMW Group Retail
✨Show Your Passion for Automotive Technology
Make sure to express your enthusiasm for cars and the latest automotive innovations during the interview. Share any personal experiences or knowledge you have about BMW products, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since the role revolves around enhancing customer experience, be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Practical Scenarios
Expect to be asked how you would handle various customer interactions or challenges. Think about potential scenarios you might face as a Product Genius and prepare thoughtful responses that showcase your problem-solving skills and ability to create memorable customer journeys.
✨Demonstrate Your Willingness to Learn
Since the position involves ongoing training and development, convey your eagerness to learn and grow within the role. Discuss any previous experiences where you took the initiative to enhance your skills or knowledge, especially in relation to automotive technology.
