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- Tasks: Drive a passenger vehicle, ensuring safety and excellent customer service.
- Company: HATS Group is the UK's leading private healthcare transport provider with an 'Outstanding' CQC rating.
- Benefits: Enjoy flexible working hours and competitive pay at £13.15 per hour.
- Why this job: Join a passionate team making a difference in healthcare transport for vulnerable individuals.
- Qualifications: Valid UK driving licence and PCO licence required; customer service skills are a plus.
- Other info: Opportunity for growth in a fast-paced, expanding company.
Location: Unit 71, Capital Business Centre, 22 Carlton Road
The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC. HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, supporting various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a PCO Company Driver to join our team. You will be required to work Monday to Friday and participate in working flexible hours with general core working hours being between 07.00 - 09.00 and 14.30 – 16.30.
Job Purpose: A PCO company driver is responsible for driving a passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.
Main Duties:
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Wear high visibility PPE in vehicle movement areas.
- Observe speed limits within bus depots and school premises.
- Check the condition of the vehicle prior to commencing service.
- Report any defects in the vehicle or equipment as soon as possible.
- Complete the Vehicle Defect Card or enter the defect on the electronic ticket machine.
- Ensure the vehicle is clean and tidy before starting service.
- Comply with laws and company regulations regarding mobile phones, smoking in company vehicles, and prohibited equipment.
- Be responsible for health, safety, security, welfare, environmental, and fire safety arrangements.
- Attend safety briefings and training as required.
- Report all safety accidents/incidents using the company’s reporting procedure.
- Understand emergency and evacuation plans.
- Keep the bus cab area safe and tidy.
- Provide a high standard of customer service.
- Inform customers of road closures and diversions.
- Assist with the additional needs of children and vulnerable adults.
- Drive the Company’s vehicles safely, legally, and professionally.
- Adhere to the set timetable when it is safe to do so.
- Stay updated with road closures, diversions, or special events.
- Hold a valid driving licence and Person PCO Licence at all times.
- Ensure drivers licence and person PCO licence are in date and valid for the vehicle type.
- Communicate any changes to the licence affecting entitlement to drive to the line manager.
- Report for work at the correct time and location with the correct equipment.
- Observe the company dress code when on duty.
- Not report for work when overtired or under the influence of alcohol or drugs.
- Follow relevant notification procedures in the event of absence from work.
- Report all safety, security, driving, and customer service incidents to the line manager.
- Participate in a yearly appraisal.
- Provide feedback on service improvements to the line manager.
- Ensure adherence to all HATS policies and procedures.
- Undertake any reasonable request made by the Company.
Work Environment: Participate in flexible working hours with general core working hours between 07.00 - 09.00 and 14.30 – 16.30. The jobholder’s usual place of work is predominantly outdoor on vehicles transporting clients from and to various locations. It is required to work safely and efficiently in all weather, traffic, and road conditions.
Desired Criteria:
- Own transport and lives within reasonable distance of place of work.
- Bus industry knowledge and appreciation of bus regulations.
- Understanding of good customer service.
- NVQ in Road Passenger Transport.
- Customer Service Training NVQ in Customer Care.
- Advanced Driver training Certificate.
- Professional driving experience.
- Experience of dealing with customers.
- Knowledge of geographical operating area.
- Accident-free record over the last 12 months.
Required Criteria:
- Valid current UK (or acceptable other) drivers licence.
- No greater than 3 penalty points.
- Good understanding of written and spoken English Language.
- Good numeric skills (able to add and subtract cash).
- Proven eligibility to work in the UK.
- Able to provide suitable references.
- Able to prove their identity.
- Valid Current Person PCO certificate.
- Basic secondary school education or equivalent.
- Prepared to undertake training such as NVQ as required.
- Ability to drive a vehicle to a competent and safe standard.
- Good written and verbal communication skills using English Language to ESOL entry level 2.
- Has the physical capability to carry out the role.
- Customer service skills.
- Pass medical requirements.
- Must pass enhanced CRB check.
- Must pass alcohol and drugs screening as per policy.
Closing Date: Thursday 31st July, 2025
Contract Type: Full-time
Salary: £13.15 Hourly
H2S PCO Company Driver - CROYDON employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S PCO Company Driver - CROYDON
✨Tip Number 1
Familiarise yourself with the specific requirements for a PCO Company Driver, including the necessary licenses and certifications. Make sure you have your Person PCO Licence ready and ensure it’s valid, as this is crucial for the role.
✨Tip Number 2
Demonstrate your understanding of customer service in your interactions. Since the role involves providing a high standard of service to clients, be prepared to discuss how you would handle various customer scenarios during the interview.
✨Tip Number 3
Research HATS Group and their services thoroughly. Knowing about their operations, values, and recent achievements will help you align your answers with their company culture during the interview.
✨Tip Number 4
Be ready to discuss your driving experience and any relevant training you've completed. Highlighting your accident-free record and familiarity with bus regulations can set you apart from other candidates.
We think you need these skills to ace H2S PCO Company Driver - CROYDON
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in driving and customer service. Emphasise any previous roles that involved working with vulnerable individuals or in healthcare settings.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for healthcare and your commitment to providing excellent customer service. Mention specific skills that align with the job description, such as safety awareness and communication skills.
Highlight Relevant Qualifications: Ensure you mention your valid UK driving licence and PCO licence in your application. If you have any additional qualifications like NVQs in Road Passenger Transport or Customer Care, be sure to include those as well.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, patience, and the ability to handle stressful situations. These are crucial for a role that involves transporting vulnerable individuals.
How to prepare for a job interview at HATS Group
✨Know the Company
Before your interview, take some time to research HATS Group. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a PCO Company Driver, providing excellent customer service is crucial. Be prepared to share examples from your past experiences where you went above and beyond for customers, especially in challenging situations.
✨Highlight Safety Awareness
Safety is paramount in this role. Be ready to discuss your understanding of safety protocols, vehicle checks, and how you ensure the wellbeing of passengers during transport. Mention any relevant training or certifications you have.
✨Dress Appropriately
First impressions matter! Make sure to dress smartly and in line with the company’s dress code. This shows professionalism and respect for the role you are applying for.
