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- Tasks: Help staff with IT issues and keep systems running smoothly.
- Company: Join a friendly and dedicated IT team focused on support and collaboration.
- Benefits: Full training provided, supportive environment, and opportunities for growth.
- Why this job: Perfect for problem solvers who enjoy helping others in a dynamic setting.
- Qualifications: Customer service experience preferred; IT knowledge is a bonus but not required.
- Other info: Embrace a culture of support, ownership, and continuous improvement.
The predicted salary is between 19400 - 27400 £ per year.
Are you a great communicator with a knack for problem solving? Looking to take the next step in a professional support role? Join our friendly and dedicated IT Team as an IT Service Desk Technician. You don’t need a technical background to succeed; we’ll provide full training. If you’re organised, customer-focused and enjoy helping people, we want to hear from you.
We currently have an exciting opportunity for an IT Service Desk Technician to join our team on a permanent basis, full-time, supporting staff throughout our Group with day-to-day IT queries.
A day in the life
Working as part of our supportive and collaborative IT Team, you’ll play a vital role in helping staff resolve their IT issues and keeping systems running smoothly. Tasks will include:
- Logging incoming IT requests via phone, email and our ticketing system
- Troubleshooting common IT problems and offering clear guidance
- Escalating technical issues to other team members where needed
- Following up on open requests to ensure timely resolution
- Creating and updating user accounts and access permissions
- Supporting with the setup of laptops, phones and other equipment
- Maintaining accurate records and documentation
- Helping to improve our processes and user guidance material
About you
We’re looking for someone who is enthusiastic, proactive and enjoys solving problems. You’ll need:
- Experience in a customer service or administrative role (IT experience welcome but not essential)
- Confidence in using Microsoft Office, especially Outlook and Word
- Good attention to detail and time management
- Clear and friendly communication skills, both written and verbal
- A methodical and helpful approach to supporting others
- A willingness to learn and adapt as technology and systems change
You’ll also share our values - we support each other, we take ownership, and we’re always looking for ways to do things better.
IT Service Desk Technician employer: Norse Group
Contact Detail:
Norse Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Even though you don't need a technical background, having a basic understanding of troubleshooting can help you stand out during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves helping staff with their IT queries, being able to explain technical concepts in simple terms will be crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Show your enthusiasm for learning. During the interview, express your willingness to adapt and grow with the technology. Mention any relevant courses or self-study you've undertaken to improve your IT knowledge.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers with our expectations and demonstrate that you're a good fit for our team.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administrative roles. Emphasise any problem-solving skills and your ability to communicate clearly, as these are key for the IT Service Desk Technician position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your proactive approach to helping others. Mention specific examples of how you've successfully resolved issues in the past, even if they are not IT-related.
Highlight Transferable Skills: Even if you lack direct IT experience, focus on transferable skills such as attention to detail, time management, and effective communication. These qualities are essential for the role and should be evident in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for an IT Service Desk Technician.
How to prepare for a job interview at Norse Group
✨Showcase Your Communication Skills
As an IT Service Desk Technician, clear and friendly communication is key. During the interview, demonstrate your ability to explain complex issues in simple terms. Use examples from past experiences where you successfully communicated with customers or colleagues.
✨Highlight Problem-Solving Examples
Prepare specific examples of how you've tackled problems in previous roles, even if they weren't IT-related. This will show your proactive approach and ability to think critically under pressure, which is essential for this position.
✨Demonstrate Your Organisational Skills
Being organised is crucial for managing multiple IT requests. Discuss any tools or methods you use to stay organised, such as task lists or prioritisation techniques. This will reassure the interviewer that you can handle the demands of the role.
✨Express Willingness to Learn
Since the company provides full training, it's important to convey your eagerness to learn and adapt. Share instances where you've quickly picked up new skills or technologies, showing that you're ready to grow within the role.
