IT Service Desk Technician

IT Service Desk Technician.

Salary £24,474

Are you a great communicator with a knack for problem solving? Looking to take the next step in a professional support role? Join our friendly and dedicated IT Team as an IT Service Desk Technician.

You don’t need a technical background to succeed we’ll provide full training. If you’re organised, customer-focused and enjoy helping people, we want to hear from you.

We currently have an exciting opportunity for an IT Service Desk Technician to join our team on a permanent basis, full-time, supporting staff throughout our Group with day-to-day IT queries.

A day in the life

Working as part of our supportive and collaborative IT Team, you’ll play a vital role in helping staff resolve their IT issues and keeping systems running smoothly. Tasks will include:

• Logging incoming IT requests via phone, email and our ticketing system
• Troubleshooting common IT problems and offering clear guidance
• Escalating technical issues to other team members where needed
• Following up on open requests to ensure timely resolution
• Creating and updating user accounts and access permissions
• Supporting with the setup of laptops, phones and other equipment
• Maintaining accurate records and documentation
• Helping to improve our processes and user guidance material

About you

We’re looking for someone who is enthusiastic, proactive and enjoys solving problems. You’ll need:

• Experience in a customer service or administrative role (IT experience welcome but not essential)
• Confidence in using Microsoft Office, especially Outlook and Word
• Good attention to detail and time management
• Clear and friendly communication skills, both written and verbal
• A methodical and helpful approach to supporting others
• A willingness to learn and adapt as technology and systems change

You’ll also share our values – we support each other, we take ownership, and we’re always looking for ways to do things better.

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