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- Tasks: Join our team as a Service Advisor, booking services and advising customers daily.
- Company: Lookers Mercedes Benz of Gatwick is a top UK motor vehicle retailer with state-of-the-art facilities.
- Benefits: Enjoy competitive pay, enhanced holidays, health support, and potential company car perks.
- Why this job: Be part of a dynamic team, receive ongoing training, and celebrate success together.
- Qualifications: Bring your energy, communication skills, and passion for customer service in the automotive industry.
- Other info: We value diversity and inclusivity, empowering everyone to reach their full potential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Mercedes Benz of Gatwick
42 hours per week (Monday to Friday shits on rota basis between 08 : 00 to 18 : 30 and 1 Saturday per month 08 : 00 to 14 : 00)
OTE up to £36,000 per annum (with basic up to £30,000 plus bonus)
Lookers Mercedes Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager.
With ongoing investment in the dealership to transform it intoastate-of-the-artshowroom, Mercedes Benz of Gatwick isthe place to be. Gatwick is a state of the art dealershipwith exceptional working facilities.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development.
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
You must have heaps of energy, a warmpersonalityand a real passion for delivering afirst classcustomer experienceeach and everytime. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical informationin a way that is clearand concise.Previousexperience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will bea great teamplayer but be able toalsowork independentlyusing your own initiative. We want to hear from you if you have worked in a similar role within the automotive industryandhave a passion for customer service and cars!
If your skills and experience match what we are looking for, please
#J-18808-Ljbffr
Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Lookers or similar automotive companies. They can provide insights into the company culture and what they look for in a Service Advisor, which can give you an edge.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer relationships or resolved issues. This will demonstrate your ability to deliver a first-class customer experience.
✨Tip Number 4
Showcase your enthusiasm for the automotive industry during your interactions. A genuine passion for cars and customer service can set you apart from other candidates and resonate well with the hiring team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer interactions or worked as a Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific experiences that demonstrate your ability to communicate effectively and build rapport with customers.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and technical knowledge of automotive systems. If you have experience with Kerridge or ADP, be sure to mention it.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to work at Mercedes Benz of Gatwick and how you can contribute to their team.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering a first-class customer experience. Share specific examples from your past roles where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Demonstrate Technical Knowledge
Since the role involves explaining technical information clearly, brush up on common automotive terms and concepts. Be prepared to discuss how you've communicated complex information in an understandable way in previous positions.
✨Highlight Teamwork and Independence
The job requires both teamwork and the ability to work independently. Prepare examples that showcase your ability to collaborate effectively with colleagues while also demonstrating your initiative when working alone.
✨Familiarise Yourself with Dealer Systems
If you have experience with Kerridge or ADP, be ready to discuss it. If not, do some research on these systems and express your willingness to learn. Showing that you're proactive about understanding the tools used in the role can set you apart.
