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- Tasks: Support customer SaaS implementations and provide excellent technical support.
- Company: Join a leading tech services organisation making waves in the SaaS industry.
- Benefits: Enjoy hybrid working with 2-3 days from home and a competitive salary up to £40,000.
- Why this job: Be part of a dynamic team driving customer success and innovation in technology.
- Qualifications: 2-3 years in a customer-focused technical support role, ideally in SaaS/PaaS.
- Other info: Familiarity with Atlassian tools and a proactive attitude are key for success.
The predicted salary is between 32000 - 40000 £ per year.
This is a fantastic opportunity to work with a leading technology services organisation, supporting key customer SaaS implementations in a support and customer-service capacity. The role is hybrid, based in London, with flexibility to work from home 2-3 days a week.
As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The ideal candidate should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business.
The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets and Hubspot being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.
Key Skills:
- 2+ years’ experience in a Technical Support and/or Implementation Support role.
- Experience working in a SaaS/PaaS environment (Desirable).
- Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
- Knowledge of AML technologies and the industry (Desirable).
- Confident, enthusiastic, and proactive work ethic.
- Excellent communication skills.
This is an exceptional opportunity, with exciting prospects to support cutting-edge SaaS product implementations for key customers.
Contact Detail:
NST Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Analyst (Hybrid - 2 days p/w) - London, UK (City of London)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Jira and Confluence. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your ability to thrive in a customer-focused environment, which is crucial for this position.
✨Tip Number 3
Research the company’s SaaS products and their implementation processes. Understanding their offerings will not only help you in interviews but also show your genuine interest in the role and the company.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Implementation Analyst (Hybrid - 2 days p/w) - London, UK (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and implementation roles. Emphasise any relevant skills related to SaaS/PaaS environments, and mention specific tools like Jira, Confluence, and Hubspot.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Discuss your proactive work ethic and how your previous experiences align with the responsibilities of an Associate Implementation Analyst.
Highlight Relevant Experience: In your application, clearly outline your 2-3 years of experience in customer-focused technical support. Provide examples of how you've successfully supported SaaS implementations or provided excellent customer service.
Showcase Communication Skills: Since excellent communication is key for this role, include examples in your application that demonstrate your ability to communicate effectively with clients and team members, especially in a technical context.
How to prepare for a job interview at NST Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with SaaS and PaaS environments during the interview. Be prepared to discuss specific tools like Jira, Confluence, and Hubspot, as well as any relevant technical support experiences you've had.
✨Demonstrate Customer Service Excellence
Since this role is customer-focused, share examples of how you've successfully supported clients in the past. Emphasise your communication skills and your proactive approach to problem-solving.
✨Research the Company and Industry
Familiarise yourself with the company’s products and services, especially in relation to AML technologies. Understanding their market position will help you answer questions more effectively and show your genuine interest.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to software implementation and customer support. Think of scenarios where you successfully resolved issues or improved processes, and be ready to discuss them.
